Team Lead Seasonal

Posted December 12, 2019
Apply: The Results Companies


Headquartered in Fort Lauderdale, FL, The Results Companies is a privately held company which is majority owned by One Equity Partners, a Private Equity Firm, and Results' management. Results operates 31 contact centers throughout the United States, Latin America, and the Philippines. For over 26 years we have served as a premier global customer experience provider for many Fortune 500 companies and uniquely designed, built and operated award-winning contact centers that have set the standard for innovative customer-focused contact solutions. Entrusted with over 46,000,000 relationships a year, our success and proven ability to respond to our Partner's growth has enabled us to expand our global footprint. With over 23,000 employees across the globe, The Results Companies' expertise extends beyond call centers. We're experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners.

Description of Service Lines: Results' current client portfolio consists of 82 Partners across various industries inclusive of the following:

• Healthcare

• Insurance

• Wireless Telecommunications

• Financial Services

• Energy

• Education

• Subscriber Based Entertainment

• Tax Services

• Retail

• Cable/MSO

Vision Statement

Our vision is to be the premier global Customer Experience Provider for Fortune 500 companies; to become the benchmark for brand advocacy and service excellence and the transparent provider of choice for customers around the world.

Driven by our "expect greater" commitment to our customers and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people.

The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law

Position Overview

The Seasonal Team Lead must be a high performing associate who will share their skills with other associates and push an assigned Team to a higher tier of performance. The Mentor is sponsored by a Supervisor and serve as an enrichment tool for the associates.

Duties and Responsibilities
  • Associate must display outstanding communication traits and have the ability to present feedback in a constructive manner.
  • Associate must have Key Metrics at goal for a minimum of the last 4 week period.
  • Associate must not be on a Corrective Action of any type.
  • Associate must have a flexible schedule.
  • Associate must have 80% competition on Resume of Readiness updated.


Qualifications
  • Proficient knowledge of an Inbound Contact Center Environment
  • Excellent phone, soft sales, and analytical trouble shooting skills
  • Posses immaculate verbal and written communication skills
  • Be able to handle escalated calls in a professional and courteous manner
  • Develop and motivate in a Team and one on one environment
  • Superb listening, probing, negotiating, and de-escalation
  • Must have the ability to multi-task


The Results Companies is an Equal Opportunity Employer M/F/Vets/Disability

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