Back Office Associate

Posted June 06, 2019
Apply: The Results Companies


Headquartered in Fort Lauderdale, FL, The Results Companies is a privately held company which is majority owned by One Equity Partners, a Private Equity Firm, and Results' management. Results operates 31 contact centers throughout the United States, Latin America, and the Philippines. For over 26 years we have served as a premier global customer experience provider for many Fortune 500 companies and uniquely designed, built and operated award-winning contact centers that have set the standard for innovative customer-focused contact solutions. Entrusted with over 46,000,000 relationships a year, our success and proven ability to respond to our Partner's growth has enabled us to expand our global footprint. With over 23,000 employees across the globe, The Results Companies' expertise extends beyond call centers. We're experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners.

Description of Service Lines: Results' current client portfolio consists of 82 Partners across various industries inclusive of the following:

• Healthcare
• Insurance
• Wireless Telecommunications
• Financial Services
• Energy
• Education
• Subscriber Based Entertainment
• Tax Services
• Retail
• Cable/MSO

Vision Statement

Our vision is to be the premier global Customer Experience Provider for Fortune 500 companies; to become the benchmark for brand advocacy and service excellence and the transparent provider of choice for customers around the world.

Driven by our "expect greater" commitment to our customers and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people.

The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

Position Overview

The Back office Associate Works above and beyond to delight the customer by balancing our clients' business needs and the customers' expectations.

Duties and Responsibilities
  • Manages Results clients customers request promply and efficiently
  • Provides exceptional service to Results customers via phone, web or mail
  • Ensures customer service is provided in accordance with Company Policies and procedures
  • Collects data and investigates account issues to solve client needs
  • Responds to general inquiries taking appropriate action
  • Responsible for customer follow up requests


Qualifications
  • To be a graduate from one of the Pre-paid training classes.
  • Excellent KPI's.
  • Must have PERFECT ATTENDANCE RECORD.
  • Proficient knowledge of Virgin Mobile Prepaid system.
  • Proficient knowledge of inbound contact center environment.
  • Must have excellent phone skills, customer service skills, analytical and troubleshooting expertise.
  • Must possess solid verbal and written communication skills.
  • Must be able to multi-task, handle escalated calls and upset customers in a professional and courteous manner.
  • Ability to develop and motivate a team.
  • Must be able to accommodate a flexible schedule.
  • Superb listening, probing, negotiation and de-escalation skills needed.
  • Must have analytical and troubleshooting expertise.
  • TS/MBB knowledge.
  • Follow escalation process


The Results Companies is an Equal Opportunity Employer M/F/Vets/Disability

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