Driven by our "expect greater" commitment to our customers, employees and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people globally.
Position Overview
The Software Solutions Engineer will assist with software deployment, administration and configuration of web based systems in client technology environments. The Software Solutions Engineer assists the internal IT team by contributing to product development and improving processes and is the liaison between clients and the internal systems development team.
Duties and Responsibilities
- Provide production support with initial troubleshooting and issue resolution/ escalation when required
- Test transcript creation and execution
- Defect management, tracking, and reporting
- Gather and document technical requirements
- Database and metrics collection via automation
- Development, administration, and configuration of web based software and systems
- System integration across web services
- Maintain current knowledge of prevalent systems across client vertical
- Project coordination including interaction with internal/ external clients
- Gathering and iterative development of pre-sales assets
Qualifications
- BS Degree in Business or Technology related field
- 5-8 years in a technical role interfacing with internal/ external clients to assist with implementation of technical applications
- Familiarity with Agile and Waterfall methodologies with coding knowledge
- QA or UAT experience
- Ability to work in an environment with remote team members; lead and coordinate with individuals on different teams
- Work independently with minimal supervision
- Excellent organizational skills - ability to multi-task and prioritize in a dynamic, fast paced environment
- Strong Project Management including problem analysis, performance guidance and documentation support
- Proven ability to establish processes and standards to maximize product performance
- Highly developed skills in MS Office including Excel
This position is based in Columbus Ohio and will require some travel.
The Results Companies is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.
The Results Companies is an Equal Opportunity Employer M/F/Vets/Disability