Description of Service Lines: Results' current client portfolio consists of 82 Partners across various industries inclusive of the following:
• Healthcare
• Insurance
• Wireless Telecommunications
• Financial Services
• Energy
• Education
• Subscriber Based Entertainment
• Tax Services
• Retail
• Cable/MSO
Vision Statement
Our vision is to be the premier global Customer Experience Provider for Fortune 500 companies; to become the benchmark for brand advocacy and service excellence and the transparent provider of choice for customers around the world.
Driven by our "expect greater" commitment to our customers and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people.
The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.
Position Overview
The Results Associate is responsible for providing quality and efficient customer service to customers by responding to general inquiry questions and assist members via inbound calls. As well as, assist with sales, billing inquiries, e-commerce, website and app technical assistance, and membership retention.
Duties and Responsibilities
• Provide support to the member servicing various product questions and/or issue resolution via inbound calls.
• Provide timely, efficient and accurate follow up to user questions or issues.
• Answer incoming member calls regarding billing issues, product problems, service questions, and general concerns.
• Serve as a champion of the brand and help save membership through excellent communication and brand awareness.
• Responsible for maintaining a high level of professionalism working to establish rapport with every member.
• Update member information in multiple member databases depending on member need.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Qualifications
• High School or GED Diploma
• Excellent written communication skills; attention to detail, data accuracy and speed.
• Ability to navigate multiple technology systems.
• Interpreting data and questions to create first contact resolution.
• Problem analysis and problem-solving.
• Customer service orientation.
• Adaptability in a fast-paced changing environment.
• Ability to multi-task.
• Well-versed in fast response data entry communication.
• Must have excellent grammar, punctuality, speed and the ability to thrive in a complex organization.
• Must be able to think proactively and to collaborate effectively.
The Results Companies is an Equal Opportunity Employer M/F/Vets/Disability