Seasonal Bilingual Licensed Agent Blue Bell

Posted August 08, 2019


The License Associate is the front line representative of the call center. This individual is responsible for handling inbound sales calls. The agent will review plan information and answer prospect's questions regarding insurance options, with the goal of closing the sale by enrolling in coverage. The agent will be closely aware of call center policies, procedures, and company/client goals and will strive to meet those goals. Agents must meet various productivity and quality levels established by their specific program. Customer service and/or sales experience, excellent communication skills, attention to detail, computer proficiency, and a process-orientation are paramount in an effective agent. This position reports to a Supervisor or Program Manager.

Duties and Responsibilities
Essential Job Duties and Responsibilities:Take inbound calls from prospective customers and explain features and advantages of medical plans to promote application for insuranceComplete a cost / plan analysis to identify the best product for the prospective customerGoal is to determine best plan for the prospective member and enroll them in the plan of their choice.Follow a call plan focused on sales and complianceMaintain schedule adherence (attendance, punctuality, use of AUX time)Willingly accept and implement feedback to improve sales performanceAdhere to all position-specific administrative policies, including but not limited to confidentiality, non-disclosure, and program-specific material usage.

Qualifications
Fluent in Spanish and EnglishHigh school diploma / GEDCurrent Accident and Health/Life Insurance license (or recently expired)Prior sales/service experience in a related environment (sales/service, call center preferred).Excellent communication skills - verbal and active listening skillsAssertive sales orientation. Have a passion for helping people through sales. Must possess the drive to close the sale.Demonstrated strong process-orientation and attention to detailDemonstrated aptitude to learn, absorb, and actively use complex information.Computer literacy. Ability to use multiple computer programs at one time.on. \t

Additional Information
EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law

The Results Companies is an Equal Opportunity Employer M/F/Vets/Disability