VP Partnership Solutions

Posted April 04, 2019


Headquartered in Fort Lauderdale, FL, The Results Companies is a privately held company which is majority owned by One Equity Partners, a Private Equity Firm, and Results' management. Results operates 31 contact centers throughout the United States, Latin America, and the Philippines. For over 26 years we have served as a premier global customer experience provider for many Fortune 500 companies and uniquely designed, built and operated award-winning contact centers that have set the standard for innovative customer-focused contact solutions. Entrusted with over 46,000,000 relationships a year, our success and proven ability to respond to our Partner's growth has enabled us to expand our global footprint. With over 23,000 employees across the globe, The Results Companies' expertise extends beyond call centers. We're experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners.

Description of Service Lines: Results' current client portfolio consists of 82 Partners across various industries inclusive of the following:

• Healthcare
• Insurance
• Wireless Telecommunications
• Financial Services
• Energy
• Education
• Subscriber Based Entertainment
• Tax Services
• Retail
• Cable/MSO

Vision Statement

Our vision is to be the premier global Customer Experience Provider for Fortune 500 companies; to become the benchmark for brand advocacy and service excellence and the transparent provider of choice for customers around the world.

Driven by our "expect greater" commitment to our customers and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people.

The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

Position Overview

The VP Partnership Solutions builds successful and scalable relationships with C-level audience in prospect organization. The VP Partnership Solutions develops and enhances strategic business partnerships by fully engaging and building trust with our Clients key decision makers to drive client retention.

Duties and Responsibilities
  • Manages key existing clients, responsible for specific revenue/growth target
  • Builds deep, value-based relationships with key client stakeholders to maximize utilization of comprehensive service offerings
  • Possess a complete understanding of our clients' financial position and objectives, business objectives, strategic objectives and requirements
  • Owns the entire client experience
  • Responsible for setting client expectations, improving client satisfaction and client retention
  • Partners with Implementation, Service and other support teams to deliver stellar service
  • Oversees resolution of critical service issues
  • Liaison between the client and The Results Companies, serving as an empowered internal client advocate
  • Addresses client contract billing and client questions. Empowered to act or escalate as appropriate.
  • Facilitates strategic session with client, provide thought leadership to improve Results value proposition with client
  • Proactively ensures client satisfaction through regular conference calls and hosting periodic client visits. On an annual basis, recaps all activities completed on clients' behalf and discusses goals and objectives for upcoming year
  • Prospects for new revenue/new service offerings within existing client relationships; manage new contract (MSA), statement of work (SOW) and pricing process
  • Proactively Demonstrates and delivers increased value through the life cycle of the client


Qualifications
  • Bachelor's Degree in Business or related field of study
  • Minimum experience 10 years in client facing, enterprise account sales (multi-million dollar accounts) and C-level
  • Call center experience not required
  • Able to work effectively in a constantly changing environment
  • Strategic perspective knowledge is critical
  • Detailed-oriented
  • Extremely polished. Not intimidated with C-level
  • Position will require up to 50% travel


The Results Companies is an Equal Opportunity Employer M/F/Vets/Disability