Position Overview
The Training Manager works to ensure that Training needs are consistent within their region. The Training Manager is responsible for Site Level Trainers effectiveness related to serving client and site level needs/requirements.
Duties and Responsibilities
\tEnsures that all training needs are consistently met at all assigned sites \tSupports the development and certification of Training Professionals by leading client- and Global required training \tUsing Results standard processes and methodology, evaluates learning effectiveness within assigned centers through a program of regular observation of Training Professionals and through reviewing their performance data \tProvides reporting on training completion and performance \tWorks collaboratively with the Local Quality Performance Manager to develop training solutions and projects identified through evaluation, observation or other data gathering process \tAttends regular team meetings as a member of the Training and Quality Organization, recommends improvements in processes and procedures \tConducts and attends regular meetings with site level training staff \tParticipates in client meetings and calibration sessions, monitors calls randomly to evaluate agent performance, as needed \tVisits assigned sites for live training observations, inspection and validation of performance and successful execution of training processes \tLeads or participates in other efforts as assigned by the Site Operations Director
Qualifications
\tBachelor's degree in Education and Training, Social Sciences, Organizational Behavior or related field. Extensive industry experience may be substituted for degree. \tA minimum of three years successful and progressively responsible experience leading training organizations \tExcellent communication (oral and written) and presentation skills \tA well-developed understanding of Adult Learning Theories, generational strategies \tThe ability to lead teams and measure individual performance \tExcellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing \tExcellent judgment and problem solving skills \tExcellent organization skills and ability to multi-task in a dynamic, fast paced environment \tAbility to creatively use resources and adjust to changes quickly and professionally \tAbility to work independently with minimal supervision, but also in a team environment \tStrong computer and software skills; proficient in Microsoft Office: Word, Excel and PowerPoint \tAttention to detail \tProject Management skills \tExperience with Learning Management Systems (LMS) and / or authoring tools is highly desired but not a requirement \tAbility to work in a normal office environment, housed within a Results facility \tAbility to travel as needed
Preferred
Frequent: Bending/stooping, reaching, repetitive motions, sitting, standing, walking.Occasional: Carrying, kneeling, lifting, pushing/pulling.
\tExperience in training leadership and supporting multiple programs is highly desired
The Results Companies is an Equal Opportunity Employer M/F/Vets/Disability