Description of Service Lines: Results' current client portfolio consists of 82 Partners across various industries inclusive of the following:
• Healthcare
• Insurance
• Wireless Telecommunications
• Financial Services
• Energy
• Education
• Subscriber Based Entertainment
• Tax Services
• Retail
• Cable/MSO
Vision Statement
Our vision is to be the premier global Customer Experience Provider for Fortune 500 companies; to become the benchmark for brand advocacy and service excellence and the transparent provider of choice for customers around the world.
Driven by our "expect greater" commitment to our customers and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people.
The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.
Position Overview
The Human Resources Supervisor supports the site by performing administrative duties. This position serves as a liaison between the site employees and management; per instructions and pre-established guidelines to perform the functions of the job.
Duties and Responsibilities
- Where required, assists in collecting, updating, and coordinating site payroll with the Payroll Manager
- Provides support to the site, including assisting with employee relations, conducting investigations as assigned, and maintaining employee corrective actions
- Participates in and presents Human Resources information during on-boarding for all new hire classes
- Manages site benefits, including employee safety, unemployment, LOA program support
- Promotes and is involved with the organization and support of site events
- Assists in carrying out various human resources programs for site employees
- Maintains personnel files in accordance with established legal, regulatory, and company directives.
- Communicates issues to the attention of the HR and site leadership
- Reinforces employee relations practices to establish a positive employer-employee relationship and promote a high level of employee morale
- Ensures that all employee practices are consistently interpreted and applied in accordance with legal and company directives
- Completes job offers and promotions for non-agents
- Follows up on employee notices of separation with proper documentation and exit interview
- Supports site compliance audits
- Other duties, as assigned
Qualifications
- Minimum 3 years relevant experience in Human Resources
- Ability to handle sensitive and confidential materials
- Proficient and effective English verbal and written communication skills
- Ability to work in a fast paced, deadline-oriented environment
- Must have excellent organizational, interpersonal and time management skills
- Must be task oriented, possess exceptional people skills and be reliable
- Proficient with Microsoft Office, Outlook, internet, copier, fax and other business machines
- Ability to exercise discretion and interact effectively with individuals at all levels and from diverse backgrounds
Additional Information
Preferred:
BA degree in Human Resources
Call Center experience
Experience in payroll processing a plus
The Results Companies is an Equal Opportunity Employer M/F/Vets/Disability