Test Center Administrator (TCA): JOB OVERVIEW: The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These professionals thrive in fast-paced environments that support individuals taking life-changing examinations. The position requires TCAs to verify candidate identification, monitor exams, and maintain strict policies and procedures to uphold the highest standards of exam integrity.    AVAILABLE SCHEDULE: Part-Time, hours will vary. • Site may be open Monday through Saturday, 7:00 AM to 6:00 PM. • Saturday availability required. • Occasional evening and possible Sunday hours may be required. • Candidate must be available to work flexible shifts. • This is a part-time position with approximately 20 hours per week and the expectation to work additional hours as business needs require. • Schedules are generally available two weeks in advance.    RESPONSIBILITIES: • Maintain and apply expert knowledge of test center policies, practices, and procedures. • Greet examinees and verify identification. • Perform required security checks, including the use of security wands. • Continuously monitor candidates while examinations are in progress. • Report and/or resolve candidate issues with urgency. • Maintain a secure testing environment and protect test materials at all times. • Ensure every candidate receives a fair and comfortable testing experience. • Report occurrences outside company guidelines. • Demonstrate flexibility with scheduling based on operational requirements. • Represent Prometric’s vision, mission, and values. • Safeguard the test center from misconduct. • If applicable, digitally scan and record candidate fingerprint identification.    QUALIFICATIONS Education • High school diploma or equivalent required. • College experience is an asset.  Experience • Minimum one year of customer service experience required. • Must be at least 18 years of age.  Skills • Professional and effective communication skills. • Ability to prepare detailed reports and correspondence. • Ability to multitask and handle administrative duties. • Proficiency with Microsoft Windows applications, including Microsoft Office, Outlook, and web browsers.    Physical Requirements • Ability to bend, stoop, and lift up to 40 lbs. • Ability to remain stationary for extended periods while administering exams. • Ability to move throughout the test center regularly while proctoring. • Ability to monitor testing rooms through camera systems and computer screens. • Ability to maintain and move computer equipment safely within the testing environment.    Hourly Rate: CAD $20.00 per hour