Job Description Overview Vision provides security solutions and services including design, installation, service, maintenance, and managed services to key industries across the United States. Vision’s security teams design, deploy, and maintain various security systems including access control, video, intrusion detection, visitor management, and 2-way audio. Base Salary: $85,000-$115,000. Please note that this job posting includes base salary information for the assigned target market range within the primary geographic region where the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the skills, experience, certifications, specific licenses, internal equity, and education of the applicant. Certain roles may be eligible for other compensation such as bonuses, car allowance, cell phone reimbursement, and tuition reimbursement. Responsibilities Provide advanced tech support to field delivery teammates both in the field and lab environments Configure software, servers, and advanced endpoint devices Consult with and train end users on the utilization of advanced features of the solutions that we provide Assist in database maintenance and migration for system upgrades Provide input to Solutions Architects from real world utilization of our channel partner’s products/solutions Assess as-built and/or design and provide recommendations to remediate or avoid technical issues Understand and adhere to labor category budgets Provide SME level technical support to all technicians Blueprint, specifications and data sheet reading/research Maintain certifications for our Tier 1 channel products/solutions Communicate with project manager on outstanding issues, punch list items and client needs both verbally and in daily reporting Other duties as assigned Qualifications Minimum high school diploma or GED Minimum 5 years’ experience installing, programming, and integration of ACS, CCTV and IDS security systems on large/complex projects Highly organized and effective time management skills Excellent communication skills. Ability to communicate in a direct, concise manner in both verbal and written interactions Ability to effectively communicate and develop working relationships with internal and external project stakeholders. Proven ability to work independently with minimal supervision Proficient MS Office and all required manufacturer software Expert knowledge and certifications in at least (4) of the following manufacturers, including (1) enterprise/design level certification: Genetec, Lenel, S2 Netbox, AMAG, Axis , Hanwha – Wisenet, Milestone, Galaxy, Verkada Expert level electronic security skills in design, installation, troubleshooting, and testing Expert level understanding of all industry and company QA/QC standards Expert level in networking protocols