InGenesis is currently seeking a dedicated and customer-focused Front Desk Representative to join our team. In this role, you will provide high-quality service to our patients by managing front desk operations, verifying eligibility, collecting payments, and supporting appointment scheduling. The ideal candidate will be bilingual, detail-oriented, and committed to delivering excellent patient care in a fast-paced medical environment.
Key Responsibilities:
Primary Duties:
- Register patients and verify eligibility for services.
- Confirm and update patient demographics in EPIC.
- Open billing encounters and coordinate with medical assistants.
- Collect payments and reconcile daily receipts.
- Assist patients with scheduling, information requests, and resource materials.
- Provide exceptional customer service aligned with BACH's GUEST model.
- Answer phones and perform general clerical tasks.
- Maintain workstation supplies and support mailings.
Secondary Duties:
- Attend trainings, workshops, and meetings as needed.
- Support operations at other BACH locations within a 50-mile radius.
- Perform additional duties as assigned.
Qualifications:
Required:
- High School Diploma or equivalent.
- Minimum 3 months of experience in a medical office or customer service setting.
- Bilingual proficiency.
- Skilled in Microsoft Office (Excel, Word, Outlook).
- Reliable transportation.
Preferred:
- One year of medical office experience.
- Experience in community or public health.
- Familiarity with medical practice management software.
Physical Demands:
This position requires:
- Sitting, walking, and standing are associated with a normal medical/clinical office environment.
- Regular bending and stretching; and lifting.
- Manual dexterity used to include, but not limited to, standard office equipment, and computer keyboard.
- Traveling to work sites includes some exposure to outside elements.
- Presenting information in front of a group.
- Reading and writing in order to review records for accuracy.
EEO Statement:
InGenesis is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We comply with all applicable federal, state, and local employment laws, including recent executive orders, and strictly prohibit discrimination, harassment, or retaliation based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, veteran status, or any other characteristic protected by law.
InGenesis is dedicated to making reasonable accommodations for qualified individuals with disabilities and ensuring that all employment decisions are based on qualifications, merit, and business needs. If you require a reasonable accommodation during the hiring process, please contact us by visiting our website at https://www.ingenesis.com/careers/site-accommodations.
To learn more about your rights, please refer to the Know Your Rights: Workplace Discrimination is Illegal poster issued by the U.S. Equal Employment Opportunity Commission (EEOC).
Company Statement:
With decades of experience, InGenesis has grown into one of North America's most trusted Healthcare Services Firms, which includes comprehensive health and workforce solutions. As the industry landscape shifts with new challenges in patient care, quality and compliance requirements, workforce retention, and operational efficiencies, we deliver strategic, data-driven solutions that include redefining workforce management and clinical service delivery. Explore InGenesis to discover how our expertise, innovative strategies, and commitment to excellence are shaping the future of healthcare workforce solutions. Join us in celebrating the professionals who define the next era of healthcare.