The Program Manager is responsible for the planning, development, and implementation of large scale full turnkey customer programs. Responsibilities will include assisting customers in planning and developing program objectives and goals, developing the program critical path, defining program roles and key program milestones, implementation plans, and active management of the entire program and its key deliverables.
The Program Manager will be the primary escalation point for the customer and vendors assigned to the program. Key responsibilities in this role will also include execution of the overall scope of work, status reporting, budget tracking and financial reporting, contract management, achieving incremental program milestones, successful and timely implementation of program deliverables, management of program-specific project managers, and regular communication with team members, vendors, and customer's upper management team. Overall, this position is high in caliber and plays key role in the full-scale management and critical decisions of multi-million-dollar customer programs. The ability to assume an immediate leadership role is necessary to be successful.
The Program Manager's focus is on delivering World Class Customer Experience and Quality. They are integral to the account team and is key in building the trusted relationship with the customer. They are an extension of the sales team and carry a farming quota.
Responsibilities
- Execution on all assigned OTRs (Objectives, Targets, Results). Active participation in CFR discussions.
- Conform and adhere to all responsibilities within the Operational Guidelines throughout the phases of: Presales, Planning, Delivery, Closing, and Post-Installation.
- Clearly defines rules of engagement on program initiative to include roles and accountabilities, change management process, deliverable approval expectation.
- Develop a Baseline Project schedule securing key milestone and dependencies.
- Oversee development of critical path plan deliverables.
- Negotiate program deliverables/details (pricing, contract, resources, locations, scheduling, incremental billing with deliverables)
- Recommend and obtain approval of sub-contractors/vendors as required.
- Oversee implementation of program objectives and goals, and the key deliverables.
- Provide work direction to all program teammates.
- Risk management and resolution
- Manage and interface with project managers responsible for specific sites and scopes.
- Quality control on overall program deliverables
- Provides a high level of leadership throughout program efforts.
- Maintain and evaluate program budget.
- Billing schedule management for customer and vendor
- Customer relations (Change management negotiation, sign offs and acceptance, conflict management)
- Chair meetings on behalf of the client with other vendors
- Point of contact for escalation and contract-related issues.
- Monitor all aspects of project plans to ensure milestones, timelines, and budget targets are met.
- Monitor Risks and initiate necessary Proactive and Corrective Actions
- Manage Change Control and Procure change orders.
- Build, lead, and/or manage an internal team of Project professionals
- Manage Vision team and/or subcontractors/vendors to ensure timely and high-quality work.
- Monitor and drive the quality assurance process during all phases of the project.
- Continuously expand / farm existing Accounts for additional opportunities to introduce other Vision services. Look for new opportunities with new clients that enable Vision to provide A/V, security, Wireless/DAS, and/or network infrastructure services.
- Develop 3-5-year project roadmap for program.
- Become familiar with program's budget process and proactively work with customer to shape budget build process for upcoming year.
- Develop Method of Procedure or Standard Operating Procedures for the Program to ensure successful project delivery.
Qualifications
Education:
Specify the minimum educational requirements for the role.
- College degree or AA preferred
Experience:
- 5+ years of PM experience and 2+ years as a Sr. PM.
- Understands critical importance of both customer experience and customer service.
- Proactive and professional communication with internal and external customers.
- Highly organized, and effective with personal time management.
- Excellent communication skills, both written and verbal skills
- Effective working in team situations as a contributing or leading member.
- Versatile in performing different tasks; very resourceful.
- Able to receive constructive feedback and take action to adjust.
- Be independent, self-driven, highly customer focused and able to work under minimum supervision.
- Timely responses to appropriate inquiries.
- Demonstrate effective listening skills.
- Highly dependable.
- Desire for continuous improvement at a personal and professional level.
- Excellent fluency with project management methodologies.
- Excellent PC skills, including MS Office applications, Power BI, and familiarity with other Project Management software applications. (Word, Excel, PowerPoint, Outlook, )
Certifications
- PMI PMP Certified or equivalent preferred.
Company Overview
Vision Technologies is a national commercial and federal systems integrator. Our seasoned staff has keen insight into trends and emerging technologies that are changing the way we work, communicate, and protect our society. We offer design, installation, support and project management for Distributed Antenna Systems, Passive Optical Networking, voice/data, wireless systems, security, audio visual, data center services, and video teleconferencing delivering powerful IP-centric, integrated solutions that get results.