At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You'll Do:
- Manage, develop, coach, and mentor a team of Premier Support Engineers who build client relationships, respond to user requests, reproduce and troubleshoot issues, and dive into Datadog's 700+ integrations.
- Act as the owner for your team's accountability, feedback and performance - partnering closely with leadership to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports.
- Establish relationships with key customers to build trust, set expectations, and gather and action feedback.
- Interview talent and ensure successful training and onboarding of new hires.
- Guide the team through technical training, certificates and additional learning and development needs.
- Join projects or initiatives to improve team productivity, process, or procedure.
- Collaborate with internal teams to create a best in class customer experience, own high-priority escalations, build business growth, and equip team member success.
- Foster a welcoming and productive team environment.
- Work from a Datadog office 3 - 5 days per week.
Who You Are:
- Passionate about people management with 1-3 years previous experience leading and developing teams in a technical function
- Experienced with achieving positive outcomes for high and low performing individuals
- Customer focused and driven by providing a stellar support experience
- Feedforward oriented and proactive with communication and solutions
- Self-motivated, detail-attentive, and have a desire for continuous learning
- Curious and excited by technology with some programming experience and a basic knowledge of Linux
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is:
$100,000-$144,000 USD
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Your Privacy:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice.
Requisition ID: R11623