Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Responsibilities
Hours of Operation: Monday-Friday, 8am-8pm EST
*This position requires flexibility to work any 8-hour shift during the Hours of Operation.
*Work scheduled TBD after hired.
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Develops and maintains a basic working knowledge of a single Paychex product
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Performs data input, maintaining strong prioritization and organization
- Documents all interactions
Qualifications
- Associate's Degree - Preferred
- Bilingual in English and Spanish - Preferred
EOE, including disability/vets