Provides processing and delivery support to clients and service providers. Ensure that all packages are delivered to our clients successfully. Uses various internal and external tools to improve the efficiency and accuracy of the fulfillment centers.
Responsibilities
- Resolves processing and delivery concerns from clients and service providers via phone, chat, and email.
- Completes daily reprint audit and uploads the documentation to the internal audit dashboard.
- Researches missing proof of delivery daily. Confirms accuracy of information with vendors and communicates updates and guidance to service providers.
- Researches and communicates information regarding fulfillment alerts submitted through the Logistics PowerApp.
- Coordinates eChecks processing with client and service providers.
- Processes billing adjustments.
- Assists in the execution of strategic logistics projects.
- Performs other duties as assigned.
Qualifications
- H.S. Diploma - Required
- 2 years of experience in Related field.
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $13.69-$21.51 an hour. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
EOE, including disability/vets