Essential Job Duties:
- Perform installation, maintenance and upgrade of networks, including servers, routers, switches, firewalls, remote access systems, Zscaler and network management systems.
- Monitor network connectivity and ensure high quality data transmission.
- Provide technical support to various departments and users with regards to LAN/WAN and cloud-based networks.
- Serve as a liaison with vendors and other third-party providers.
- Research networking requirements; prepares detailed architectural and installation plans.
- Conduct internal studies of network performance and traffic analysis.
- Research problems, conduct cable and equipment installations, and evaluate new technologies.
- Meet end user needs by ensuring the uptime, performance, resource availability, security and compliance of the networks managed within established budgets and operational guidelines.
- Determine and diagram the physical layout which illustrates the physical location of and the connections between devices participating on the network.
- Determine and diagram the logical layout which documents the communication protocols (e.g., IP, TCP, etc.) and type of service/application (email, file transfer, web browsing, etc.) for each segment of the network.
- Automate routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement.
- Assume other duties as assigned.
Education & Experience:
- Bachelor's degree or equivalent experience.
- 6+ years of related experience including experience in an environment of comparable size/complexity.
Preferred Qualifications:
- Network certifications such as CCNA, CCNP, CCIE, JNCIS, JNCIE, or similar.
Knowledge/Skills/Abilities:
- Ability to utilize network monitoring and analytical tools for troubleshooting.
- May make recommendations for department policies, practices, and programs.
- Strong troubleshooting skills.
- Ability to follow instructions and accept constructive feedback.
- Self-motivated, hardworking, and dependable.
- Strong English Language and written, oral communication and presentation skills.
- Strong interpersonal skills with the ability to partner with cross-functional teams.
- Ability to work on a diverse team with members located in multiple international locations.
- Ability to handle multiple projects and activities simultaneously.
Essential Physical Demands/Work Environment:
- Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently. The employee must occasionally lift and/or move up to 50 pounds.
- Travel may be required periodically, including overnight stays (contingent on position requirements) up to 10%.
Benefits:
- Health/Dental/Vision Insurance
- Paid Time Off
- 401k with Generous Company Match
- Company Paid Life Insurance and Long-Term Disability
- Short-Term Disability
- Employee Assistance Program
- Tuition Reimbursement
- Employee Discounts
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled