Job Description
External Job Title: Content Development Specialist, Assessment Services
Location: Remote
Reports to: Content Development Manager
Summary
The Content Development Specialist is a member of the Content Development team within the Assessment Services Department. To be successful, the Content Development Specialist must exhibit strong writing and editing skills. The Content Development Specialist is expected to manage external item writers for multiple projects including developing and monitoring assignments; providing training, feedback, and support to item writers; and ensuring all editing is completed on time and to a high level of quality. The Content Development Specialist will also be called upon to facilitate in-person and virtual content development workshops with external subject matter experts (SMEs) and to communicate regularly with freelance team members and/or clients. This position is also responsible for other areas including audio/video production, workflow management, test form scheduling, item performance analysis, maintenance or development of test documentation, and other tasks and projects as needed.
Main Duties
- Recruit, train, and support SMEs and other freelance team members involved in content production
- Develop commissioning plans and distribute assignments for external SMEs
- Manage the content workflow to ensure efficiency through all stages of production
- Review and edit test items according to specifications and industry best practices
- Schedule and facilitate audio and video recording sessions and process deliverables
- Supervise weekly form scheduling and perform item performance analysis
- Provide timely, constructive feedback to external item writers with varying levels of experience
- Maintain and/or develop procedural guides, test specifications/test objectives and/or item writer guidelines as needed
- Manage multiple concurrent content development assignments, each on its own schedule, to ensure on-time delivery
- Communicate directly with SMEs and/or clients throughout the content development cycle
- Facilitate in-person and online content development workshops with SMEs
- Become proficient with Prometric's internal, proprietary assessment technology; follow established procedures and guidelines, and comply with exam security practices
- Other duties as assigned
- Bachelor's degree or higher in English, linguistics, language teaching, education, or another related field
- Experience writing test items preferred; experience in credentialing a plus
- Experience developing language tests or working as a writing/speaking rater an asset
- Familiarity with or knowledge of ESL/EFL and/or EAP populations an asset
- ESL/EFL/EAP teaching experience an asset
- Courses in teaching, assessment, measurement/statistics, and/or curriculum design an asset
- Excellent written, verbal, and interpersonal communication skills
- Strong editing and proofreading skills
- Experience with group facilitation
- Ability to provide constructive feedback to writers at all skill levels
- Ability to prioritize and handle multiple projects simultaneously, work under pressure, and meet exacting deadlines
- Ability to meet quality and productivity metrics
- Facility with learning and using new technology applications
- Excellent attention to detail and accuracy
- Strong organization and time management skills
- Proven dependability
- High regard for security and confidentiality
- Knowledge of assessment industry best practices for content development a plus
- Ability to work occasional weekends and evenings, as well as to travel as needed (potentially up to 10%)
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.