Under a significant level of guidance and direction, provides customer service for the s125 Client Service Center. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Responsibilities
- Handles inbound calls from active and terminated participants/employees of Paychex Insurance Agency (PIA) clients
- Handles inbound calls from client/employer plan administrators
- Provides education on S125 products, Paychex policies & procedures, or IRS guidelines & regulations
- Escalates tasks or documentation to other teams within the PIA
- Develops and maintains a basic working knowledge of Paychex products
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Documents all interactions, performs data entry, maintains strong prioritization and organization
Qualifications
- Client or customer service experience - 1 year
Research and problem solving skills - Strong computer skills and the ability to multi-task across multiple screens
- Contact center or call center experience - preferred
- Employee benefits, health insurance, or claims experience - preferred
- Associate's Degree - Preferred
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $16-$20.81/hr . Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
EOE, including disability/vets