Under a significant level of guidance and direction, provides customer data processing service for Paychex ESR clients . Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Responsibilities
- Gathers and interprets client data relating to the ESR product and services, while maintaining positive and professional relationships with internal and external partners. Submits data correctly into HRIS system in accordance with the Affordable Care Act.
- Leverages information from internal resources such as AskIt, iComm, Salesforce and external resources such as the IRS website, Department of Treasury, etc. to solve issues relating to ESR services.
- Develops and maintains knowledge of new and existing client account set-ups, their corresponding systems and ESR
- processes to ensure resolution of client issues.
- Maintains accurate recording of all internal and external communications in order to document client needs
- Responsible for meeting departmental service level agreements within ESR Services.
- Responsible for ongoing client satisfaction through process and service efficiency.
Qualifications
- Proficient in MS Excel and experience working with salesforce is preferred
- Employee benefits, health insurance, or employer shared responsibility exp is preferred
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $16-$20/hr. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
EOE, including disability/vets