Service Associate - Insurance Services, H&B (Cobra Processing)
Posted October 10, 2023
Apply: Paychex
Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Responsibilities
- Corresponding via email queue with both internal partners, clients, and insurance carriers
- Learning and utilizing COBRA knowledge to answer questions and resolve complicated problems
- Meeting team/individual metrics for the position
- Inputting and maintaining all documentation related to COBRA to keep with service agreements
- Establishing, managing and maintaining a positive relationship with our clients, participants, the carriers, and our internal partners
Qualifications
- Associate's Degree - Preferred
- 1 year of insurance related experience & knowledge of insurance industry customer service/billing exp & familiarity with health insurance is a plus
EOE, including disability/vets