Customer Service Representative - Full Service Payroll Support - Advance Partners
Posted October 10, 2023
Apply: Paychex
This position provides back office support to client base. This includes, but is not limited to, payroll and billing processes.
Responsibilities
Advance Partners is an entrepreneurial and rapidly growing specialty finance and business services company. Advance provides payroll funding, working capital, back office support and a variety of strategic services to independent staffing firms. Founded in 1998, and based in Cleveland, Ohio, we provide over $5 billion in annual financing to over 350 entrepreneurial staffing firms of all sizes. Our mission is to help staffing firms grow. In 2015, Advance Partners was acquired by Paychex, Inc. (NASDAQ: PAYX) a leading provider of integrated human capital management solutions for payroll, HR, retirement, and insurance services. Advance Partners is now a wholly owned subsidiary of Paychex, Inc. For more information about Advance Partners visit http://www.advancepartners.com
Please note: The person who fills this role will train/work in the office in Highland Hills, OH or Rochester NY & will work towards a hybrid schedule of at least 3 days in the office.
The shift is Monday - Friday approx. 8:30 am - 5:00 pm ET.
- Verifies all data has been entered in order to process client payroll and billing timely and accurately
- Timely and professional response to customers enquiries.
- New customer set up and data entry.
- Accurate maintenance of all customer databases. This includes client payroll data and billing data.
- Updates customer folders with changes to reflect current week's payroll and billing instructions.
- Processes credits/rebills.
- Assists clients in developing effective processes for reporting their payroll and billing information accurately and timely as needed.
- Provides repeat training or answer lower level technical questions regarding software usage of payroll and billing platform.
- Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
- Promptly notify management of problem areas.
Qualifications
- Bachelor's Degree in Accounting or related field - Preferred
- Comparable Work Experience.
- Previous experience in payroll processing.
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $20.00 - 25.16 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
EOE, including disability/vets