Collections Representative

Posted August 08, 2023
Apply: Ritter Communications


Ritter Communications has been at the forefront of the local communications industry for more than a century. We began providing telephone service in Northeast Arkansas in 1906. Today, Ritter Communications serves over 100 communities across Arkansas, northeast Texas, southeast Missouri, and west Tennessee. The company has grown steadily over the years, expanding rapidly and is now the largest privately-held regional broadband fiber, telecom, video and cloud services provider in the Mid-South. Ritter invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer focused experience.

We are looking for an experienced Collections Representative to join our team!

General Summary:

The Collections Representative is responsible for contacting residential and small business customers to collect payment for past due accounts. The primary goal of the position is to reduce the number of accounts in past due status and to reduce the amount of ageing accounts receivable (AR). By utilizing a consultative, Customer Care-style approach, customers with financial hardships will be treated with respect, in turn enhancing their trust and loyalty to Ritter Communications. This results in lower customer attrition and protection of monthly recurring revenue. This position is also responsible for completion of tickets in the Review Queue, social media responses, and post-install closed-loop callbacks.

This individual must be organized, self-directed, resourceful, communicative with Management, efficient, detail-oriented, and have the ability to work with various departments within a fast-paced performance-driven environment.

Essential Job Functions
  • Placing initial and follow-up outbound calls to existing customers and utilizes email to collect on past due accounts;
  • Assisting customers in the processing of payments, reviewing accounts for payment arrangements, finding creative acceptable solutions for payment of past due balances, assisting the customer with reconnection of services;
  • Use active listening skills with the ability to multitask while assisting customers in resolving their concerns;
  • Use collection techniques to effectively educate and rehabilitate past due accounts;
  • Various administrative tasks including but not limited to ticket Review Queue, social media responses, and follow-ups to customers with recent installs;
  • Maintain focus on achieving established goals;
  • Performs all other duties as assigned.

Knowledge, Skills, and Abilities:
  • Knowledge of telecommunications products and services;
  • Knowledge of sales and collections principles and practices;
  • Skill in operating various software programs including Microsoft Excel, Word, PowerPoint, Outlook applications;
  • Excellent verbal and written communication skills and the ability to work with all levels of sales personnel, cross departmental teams, and senior level management teams;
  • Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner;
  • Self-motivated and possesses the ability to work within a strong team dynamic;
  • Strong negotiation skills and influencing skills;
  • Ability to organize and prioritize multiple work assignments;
  • Ability to pay close attention to detail;
  • Ability to make sound decisions using information at hand.

Education and Experience:

High School Diploma or GED is required;

Two to three years of experience in Customer Care, Sales, or Collections is required with experience in the telecommunications industry preferred;

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Diversity Pipelines