PGTEK is actively seeking an Omaha-based Technical Field Engineer for a role on our support team. This individual will travel around the greater Omaha area while supporting and troubleshooting various technical issues at different customer sites/businesses. Someone with good knowledge around infrastructure such as servers, networks, security and break fix support would be ideal, although training can/will be provided for someone who meets most of the requirements.
- Responsible for resolving hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of customer's data centers.
- Must have your own transportation/vehicle as they will be requested to visit customer sites in the area for service calls/hardware repairs, etc.
- Must be willing to travel from customer to customer when necessary. Mileage/Tolls/Parking (if any) will be reimbursed using Federal rate(s).
- Must be able to work overtime if you are in an installation or rack/stack event.
- Must be able to work weekends with advanced notice due to a customer installation schedule.
- Must be able to lift 40 lbs.
Salary Range: $50,000 - $75,000
Requirements: US Citizen
Tasks include, but are not limited to:
- Analyzes, troubleshoots, and resolves issues within IT infrastructure including Enterprise systems, servers, storage, and networking.
- Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting
- Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
- Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation.
- Able to proficiently perform data center support tasks with little guidance.
- Demonstrate hands-on practical knowledge of systems and policies.
- Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities
Requirements:
- Must have a basic understanding of Storage theory, Server layout and Network concepts.
- Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
- Requires good understanding of the general/technical aspects of the job.
- Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.
- Must possess professional written and verbal communication skills
- Must be willing to work outside of standard business hours and weekends on occasion.
- Must be willing to travel for out of state projects. Not very often
ABOUT PGTEK:
PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.
EOE, including disability/veterans