We provide innovative solutions that optimize performance in the short term and prepare for future strategic, operational, financial, and legal challenges unique to our healthcare and life sciences clients.
As a Senior Director, you will leverage your background and industry experience to develop and grow the Healthcare Managed Services business. You will serve as a trusted advisor to FTI clients by providing project management, subject matter expertise, and sales/business development support for firm-wide business goals and strategies.
You will interact and work primarily with senior management, clients, and teams, assessing, analyzing, and leveraging operational and financial data to solve complex business issues for our clients. The Senior Director will collaborate with Managing Directors and Senior Managing Directors in managing Healthcare Managed Services (HMS) client engagements and developing the sales pipeline. You will be accountable for your project teams and associated client relationships as well as sales targets.
Your primary responsibilities will involve managing, directing and being responsible for "non-traditional" HMS engagements which consist of engagements not typically associated with acute care inpatient and outpatient hospital services. Examples may include: in-bound/out-bound call center services, medical groups, behavioral health, radiology, eyecare, hospice, infusion, DME, home health, etc., related to 3rd party accounts receivable remediation services.
What You'll Do
- Manage and develop work plans, budgets, staffing and approaches for HMS non-traditional engagements.
- Build and manage a team of contractors to follow-up and remediate non-traditional HMS engagements.
- Serve and interact as client executive as the face to all non-traditional HMS matters.
- Build and utilize work-flow technologies for non-traditional engagements when possible, in an effort to increase and monitor contractor productivity.
- Utilize and manage global workforce solutions when possible, to leverage resources, increase margin and provide the best solutions for our clients.
- Review reports from various areas, question discrepancies and implement methodologies to improve upon production and quality to meet agreed upon metrics.
- Build and review client progress reports for accuracy and present finding to clients via bi-weekly/monthly update calls.
- Build rapport and participate in FTI internal calls and sales opportunities to develop methodologies that provide HMS solutions to solving client issues.
- Assist other HMS senior leaders with providing subject matter expertise and help when needed for traditional HMS 3rd party A/R engagements.
- Refine and develop methodologies and outputs to identify potential savings and operational improvements for clients.
- Assist in and in some cases direct efforts to generate revenue and originate new client relationships.
- Begin to independently develop and manage business across the segment.
- Develop relationships with other segments of FTI to help ensure cross segment growth of the business.
- Assist in the recruitment, retention, and management of Health Solutions and FTI contractor staff team members.
- Develop proposals, pitch materials, and business cases for client presentations.
- Monitor project oversight, finances, quality, and execution in partnership with Managing Directors and Senior Managing Directors.
- Assist with internal practice development opportunities as directed.
- Other duties as assigned.
How You'll Grow
We are committed to empowering you to make your own impact. Helping you realize your potential and be fulfilled in your work is the best way to ensure success - for you, for FTI Consulting and for our clients. Throughout your career, we promote continuous learning through our Learning and Development platform, cross segment training and individual skills development through your relationship with your coach both on the job and in the classroom. From on-the-job learning experiences to formal development programs at FTI University, our professionals have a variety of opportunities to continue to grow throughout their career. An active participation in national association membership and conferences is also encouraged.
Qualifications
Basic Qualifications
- Bachelor's degree: in one or more business/quantitative fields (i.e., finance, accounting, economics, management, information systems, etc.) is required. Master's degree in healthcare administration preferred.
- Minimum 10 years of experience working in the revenue cycle, or professional services consulting, or relevant health care operations management.
- Project management experience with multiple large engagements, clients or facilities required; Lean Six Sigma, or Project Management Certification (PMP) preferred.
- Experience with both written and verbal presentations to Executive/C-Suite level client personnel that clearly articulate progress-to-goal; issues identified; and recommended solutions.
- Demonstrated abilities to develop and maintain strong relationships with C-suite representatives at targeted clients.
- Ability to create and design solutions using the HMS model for non-traditional client opportunities.
- Proven sales and business development experience required that grow HMS engagements.
- Ability and willingness to mentor and promote staff development.
- Willingness to travel on occasion (travel requirements are expected to be less than 10% based on client demands).
Preferred Qualifications
- Master's degree preferred.
- Lean Six Sigma certification preferred.
- Please refer to the Health Solutions Refined Candidate Requirements for team specific preference.
Our Benefits
Our goal is to support the well-being of you and your families-physically, emotionally, and financially. We offer comprehensive benefits such as the following:
- Competitive total compensation, including bonus earning potential
- Full package of benefits plans, including health, dental, vision coverage, along with life and disability insurance
- Generous paid time off
- Company matched 401K
- Potential for flexible work arrangements
- Generous paid parental leave and flex return support
- Family care benefits, including back-up child/elder care
- Employee Wellness Platform
- Employee Recognition Programs
- Paid time off for volunteering in your community
- Corporate matching for charitable donations most important to you
- Make an impact in our communities through company sponsored pro bono work
- Professional Development and Certification Programs
- In office free snacks and drinks
- Free smartphone and cellular plan (if applicable)
- FTI Perks & Discounts at retailers and businesses
- Upscale offices close to public transportation
- Pet insurance
About FTIConsulting
FTI Consulting is a global business advisory firm dedicated to helping clients with their most significant opportunities and challenges. With more than 7,500 employees located in 30 countries, our broad and diverse bench of award -winning experts advise their clients when they are facing their most significant opportunities and challenges. At FTI Consulting, we embrace, cultivate and maintain a culture of diversity, inclusion & belonging, which are fundamental components to our core values. FTI Consulting is publicly traded on the New York Stock Exchange and has been named the #1 Professional Services Firm on Forbes List of America's Best Employers and the best firm to work for by Consulting Magazine. For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn .
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.