Learn more about working with us at topconcareers.com
Job purpose
Process sales, repair & service orders, and purchases orders whilst providing a high level of customer support to our customers.
Duties and responsibilities
- Front line customer support and call handling; advising on product, price, availability.
- Booking in customer repairs, logging them, sending to TRRC to be repaired & returned to TPNI
- Ensuring that customer orders are entered accurately, and order or delivery status is accurately communicated in a timely manner.
- Resolve outstanding customer queries & relay these to credit control where necessary for a speedy resolution
- Utilising the company in-house management system ERP for order, delivery & stock control.
- Entering of purchase facilities invoices on S4
- Preparing orders for delivery to agreed delivery schedules and receiving all goods in.
- Working closely with Departmental Managers and Dealers to provide any necessary administrative and other support.
- Accurately support stock control procedures including ordering & audit checks of stock levels.
- Processing customer returns, management of back orders and updating stock.
- Maintain a good working relationship with both internal and external customers.
- Comply with all relevant health and safety legislation.
- Maintain a good working relationship with other departments.
Persons specification
- Previous experience of working within a Customer support or Service support role
- Previous office administration experience.
- Strong computer skills, proficient with Microsoft Office software and CRM systems.
- Able to demonstrate an understanding of the principles and processes to providing first class customer services.
- Strong communication and coordination skills, enabling clear and accurate delivery of information to customers.
- Good organisation skills, with the ability to manage various deadlines and duties.
- Good problem-solving skills, with a keen eye for detail.
- Able to work with minimal supervision and maintain standard and quality of work.
Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.