Station Manager - Baltimore/Washington International Thurgood Marshall Airport (BWI)

Posted November 11, 2023
Apply: Corporate Flight Management, Inc.


Contour is a long established aviation services company with diverse capabilities including scheduled airline operations, Part 91/135 aircraft management, on- demand charter, an aircraft sales division, three Fixed-Base Operations, a FAR Part 145/EASA certified aircraft maintenance facility providing airframe maintenance, avionics installations/repairs, and component overhaul services, and a FAR 141 pilot and maintenance training operation. Our fleet of approximately 30 aircraft operate almost 20,000 flight segments annually and the company is now ranked as one of the ten largest Part 135 operators in the country.

At Contour, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Contour's rapid growth has created exciting employment opportunities. We invite you to become part of the family.

Summary of Essential Duties

  • Interact directly with our customers, ground handling staff, and management.
  • Serve as a knowledgeable ticket counter, gate, baggage, and ramp-handling support person.
  • Responsible for marshaling aircraft, servicing aircraft, assisting with aircraft pushback, towing, and deicing.
  • Greet and assist all customers in a prompt, friendly and courteous manner. Assist with resolve customer concerns as needed.
  • Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.
  • Checking, accepting, loading, and unloading of passenger baggage.
  • Boarding/deplaning flights, escorting passengers to and from aircraft as needed, assisting passengers with special needs, and monitoring customer safety during this process.
  • Provide accurate gate, flight arrival and departure information, as well as answer general inquires.
  • Assist unaccompanied minors.
  • Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements.
  • Provide clear and accurate communication to passengers, agents, flight crews and vendors.
  • Responsible for always maintaining the safety and security of the ramp.
  • Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
  • Comply with all safety procedures, airline policies, and Company standard operating procedures.
  • Assist in ramp set up and storage of equipment and baggage, ensure and maintain the integrity of a safe operation
  • Promptly communicate any event or challenges involving the local operation with management and/or the Systems Operations Control Center.
  • Respond to and take proactive measures to minimize irregular operations and customer inconvenience.
  • Completing required reports and audits to satisfy Company and regulatory requirements
  • Investigating and analyzing problems [e.g., damage to GSE or aircraft, Letters of investigation (LOIs)]. With respect to a finding, formulate a response and possible corrective action.
  • Oversight of all Cross-Utilized Station Agents including, but not limited to, on-the-job training, coaching/counseling, attendance, scheduling, and providing corrective action if needed.
  • Other duties as assigned by management.


Qualifications

  • Be at least 18 years of age.
  • Possess high school diploma or GED equivalent.
  • Prior aviation experience or aviation related education a plus.
  • Be authorized to work in the United States and able to travel in and out of the United States.
  • Must have a valid driver license and good driving record.
  • Must understand, read, and write English.
  • Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset
  • Possess strong leadership and organizational skills.
  • Must have well-developed people skills and ability to work with a variety of personalities.
  • Able to coordinate multiple priorities and meet deadlines.
  • Able to handle interruptions and a fast-paced environment.
  • Maintain strong attention to detail.
  • Be self-motivated and able to motivate others
  • Excellent communication skills both written and verbal delivered with tact and professionalism
  • Must pass a DOT required pre-employment drug screen and willing to submit to and pass FAA and Company mandated random drug and alcohol tests.
  • Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
  • Able to work nights, weekends, holidays, and varying schedules
  • Able to lift 75 lbs. routinely with or without a reasonable accommodation.
  • Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations


Corporate Flight Management, Inc. dba Contour Airlines is an Equal Opportunity Employer M/F/Vets/Disability

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