We are the undisputed leader in providing innovative flexible workspace and portable storage solutions serving an incredible range of customers across all industries from 240+ locations across the United States Canada and Mexico.
Our values are our foundation. We're constantly striving to diversify our teams to ensure we have the best and brightest talent.We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are click here.
Come build your future with us!
ABOUT THE JOB:
A direct report to the Collections Supervisor theCollections Specialistis a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer serviceand issue resolution to our customers while assertively reducing delinquent receivables.
WHAT YOU'LL BE DOING:
- Place calls to and receive calls from past due commercial account holders according to established calling guidelines in order to discuss payment arrangements
- Establish acceptable payment arrangements including settlements when warranted while building a positive relationship with the customer
- Counsel customers to assist in finding funds to bring account current
- Generate and respond to written correspondence (letters e-mails web chats etc.) in a professional compliant manner
- Respond to all inquiries redirecting when necessary
- Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with customer
- Manage to collection objectives using a high degree of professionalism and persuasiveness
- Make recommendation for next steps when accounts becomes un-performing or unresponsive
- Complete skip tracing when contact with customer ceases
- Work effectively with salesperson branch personnel and other team members in reaching resolution of account
- Work unapplied cash in search of payments
- This is a team-based role and may assist in supporting the team in other aspects as well as help drive our Company's Strategies and promote our Mission Vision and Values.
EDUCATION AND QUALIFICATIONS:
- College Degree or equivalent work experience
- Minimum 5 years prior collections required preferably in a commercial collection environment but consideration will be given an applicant with large ticket consumer collection experience
- Proficiency in Microsoft Office environment including Word Excel Access and PowerPoint with demonstrated accuracy at 35-40 keyboarding speed
- Excellent verbal and written communication skills
- High degree of professionalism
- Attention to detail
- Keen listening skills and ability to persuade others
- Ambitious goal-orientated and self-motivate
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities duties or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment including recruiting hiring promotion termination leaves of absence compensation and training. We are focused on building teams that include a variety of backgrounds lived experiences and skills.
The more inclusive we are the stronger we will be!
Job Segment: Accounts Receivable Collections Finance