Service Desk Analyst

Posted May 05, 2023


At WillScot Mobile Mini (NASDAQ WSC) our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits we provide opportunities for development and upward mobility while investing in the communities we serve.

We are the undisputed leader in providing innovative flexible workspace and portable storage solutions serving an incredible range of customers across all industries from 240+ locations across the United States Canada and Mexico.

Our values are our foundation. We're constantly striving to diversify our teams to ensure we have the best and brightest talent.We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are click here.

Come build your future with us!

ABOUT THE JOB:

Come grow with us! We're motivated to keep growing our business with new top talent. It's our people that make it happen! If you're looking to add value to a growing IT team you may be interested in our Service Desk Analyst role. Read on!

WHAT YOU'LL BE DOING:
  • Work within the defined Incident Request Asset and Configuration Management process.
  • Configure deploy maintain troubleshoot and support computer workstations laptops printers mobile devices phones and other computer and telecommunications equipment.
  • Manage support interactions through the IT Service Management System.
  • Follow-up to ensure service delivery and system integrity with end users.
  • Protect the company by handling business sensitive information with appropriate confidentiality.
  • Diagnose and resolve end user problems associated with application software and operating systems; determine the source of problems and classify their level priority and nature.
  • Maintain desktop images and configurations to provide performance monitoring and tuning of systems.
  • Maintain inventory of installed software and manage software licensing.
  • Update tickets with accurate and timely records of work performed and resolution detail.
  • Coordinate hardware warranty repair.
  • Perform scheduled patch management.
  • Perform security management.
  • Other duties as assigned


EDUCATION AND QUALIFICATIONS:
  • 3+ years of experience in a mid-sized organization performing customer-facing/end-user technical support
  • Associate's Degree required (or higher)
  • Active Directory-user and group administration
  • Experience with Windows Server and O365
  • Excellent organization communication and written skills
  • Demonstrated ability to apply critical thinking to solve problems
  • A+ and/or Net+ preferred


Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities duties or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment including recruiting hiring promotion termination leaves of absence compensation and training. We are focused on building teams that include a variety of backgrounds lived experiences and skills.

The more inclusive we are the stronger we will be!

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