We are looking for a Collections Specialist who is driven and passionate about reducing delinquency and providing outstanding service to our customers. The successful candidate will treat all our customers and team members ethically and respectfully, creating relationships built on trust.
Essential Functions:
• Manage a specific portfolio to materially reduce overdue accounts (+60, +90, etc.) over time on both a dollar and percentage basis in alignment with quarterly objectives.
• Ability to meet and exceed established team and individual collections goals and KPIs
• Negotiate with customers to resolve outstanding balances securing mutually beneficial payment arrangements to maximize cash collections
• Escalate accounts for assistance with collections in accordance with the established escalation path
• Reconcile and resolve customer discrepancies caused by missing invoices, billing errors, unapplied and misapplied cash providing customers with copies of invoices and statements upon request
• Understanding of and compliance with all applicable Federal, State and Local laws and regulations that regulate the collections industry
• Maintain regular and reliable attendance
Qualifications:
• 1-3 years of collections experience in a business-to-business environment, with proven ability to reduce overdue accounts on both a dollar and percentage basis for an assigned portfolio
• Strong problem-solving and analytical skills with attention to detail
• Ability to professionally communicate both with internal and external customers
• Excellent customer service skills with the ability to negotiate when necessary and handle difficult customer situations
• Proficiency with Microsoft Office Suite with mid-level Excel skills
• Experience with Salesforce is a plus
About Quench
Quench USA, Inc. offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market. Headquartered in King of Prussia, PA, Quench has sales and service operations across North America to serve our 60,000+ customers, and a network of over 250 independent dealers selling products under the brand names Pure Water Technology, Wellsys and Bluline. Quench is a Culligan Company.
About Culligan
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com .
Values: Be Quenchy
\KWENCH - ee\; adjective
- Going "above and beyond" for one's customers, colleagues and company.
- Demonstrating positivity, dependability, honesty and collaboration.
- Balancing life and work, and having fun doing it.
Certain positions or jurisdictions may require COVID-19 vaccination unless included in the company testing protocol, medically contraindicated or due to a bona fide religious belief or practice.
We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.