Quench USA,Inc. offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500.Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backedCulligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market.Headquartered in King of Prussia, PA, Quench has sales and service operations across North America to serve our 60,000+ customers, and a network of over 250 independent dealers selling products under the brand names Pure Water Technology,WellsysandBluline. Quench is aCulliganCompany.
AboutCulligan
Founded by EmmettCulliganin 1936,Culliganis a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses.Culligan'snetwork of franchise dealers are the largest in the world, with over 900 dealers in 90 countries. ManyCulligandealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com .
Values: BeQuenchy
\KWENCH -ee\;adjective
- Going "above and beyond" for one's customers, colleagues and company.
- Demonstrating positivity, dependability, honesty and collaboration.
- Balancing life and work, and having fun doing it.
The Position
An Expeditor is responsible to coordinate the movement of materials both through various departments within the organization and facilitate the shipment of materials from vendors. They are responsible for making decisions on when to use refurbished unit's vs buying new units and understanding Service Level Agreements.
The Expeditor will need to work closely with the Service Department, specifically shed owners, to ensure that replenishment request is loaded properly. The Expeditor is the face of the Supply Chain to the rest of the organization, and must possess strong communication skills (both verbal and written) and be organized to ensure information is disseminated to other departments accurately and timely from vendors and freight providers.
Essential Functions
Key areas of responsibility include:
- Creating load transfers for movement of inventory from DCs, RCs and Sheds to other DCs, RCs and Sheds
- Monitor inventory levels of Refurbished units and facilitate the movement of refurbished units to their destination
- Track refurbished units to assess is they are being used in a timely fashion
- If refurbished units are not available, place POs to procure units, follow up with Vendor to get tracking info, put tracking info on WOs
- Monitor LT queue and update ship dates to reflect actual ship dates
- Monitor inventory levels and move LTs to the proper DCs to ensure timely deliveries
- Monitors shipments to sheds and intervenes when necessary, track missed pickups/delivers and reschedules with carriers as needed and act as intermediary between freight providers and shed owners
- Connection between other departments and supply chain, working collaboratively with counterparts in other departments to ensure timely processing of work orders to meet/exceed SLAs
Qualifications
- Ability to communicate clearly and professionally, both verbally and in written correspondence
- Must have a "customer-centric" attitude with an eagerness to provide world-class customer service (including internal customers)
- Must be resourceful, thorough, and decisive in a fast-paced environment
- Extremely organized and detail oriented capable of multitasking
- Ability to work in a team and across different departments
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook)
- Experience with salesforce.com is a plus
- Preferred experience in Customer Care, Scheduling or Supply Chain