Location:
Honolulu, HI - Supporting multiple customers/locations
Must have your own transportation and be willing to travel from customer to customer.
Mileage/Tolls/Parking (if any) will be reimbursed using Federal rate(s). This does not cover any parking tickets or any other violations that may be incurred.
Must be able to work overtime if you are in an installation or rack/stack event.
Must be able to work weekends with advanced notice due to a customer installation schedule.
Skills:
- Analyzes, troubleshoots, and resolves issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking.
- Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting
- Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
- Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation.
- Able to proficiently perform data center support tasks with little guidance.
- Demonstrate hands-on practical knowledge of systems and policies.
- Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continuous delivery of datacenter support activities
Requirements:
- Must have a basic understanding of Storage theory, Server layout, and Network concepts.
- Must have mechanical aptitude and ability to follow procedures to make component-level repairs using ESD best practices.
- Requires a good understanding of the general/technical aspects of the job.
- Must be familiar with using different computer applications and be able to navigate software tools as required by the task at hand.
- Must possess professional written and verbal communication skills
- Must be organized and able to document daily activities
- Must maintain successful communication and working relationship with management & peers of all levels.
- Teamwork and interpersonal skills
- Must be willing to work outside of standard business hours and weekends.
- Must be willing to travel for out-of-state projects.
Education and other requirements:
- Experience with pallet jack and data center server lifting tools is a plus.
- Must be able to lift to 40 lbs.
- Ability to operate manual and power hand tools
- 3 - 5 years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
- Linux, Virtualization, and Windows Server experience a plus
Certification Requirements:
Security+
Clearance Requirements:
TS/SCI CI poly or TS/SCI FS poly
About PGTEK
PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.
EOE, including disability/veterans