Essential Functions:
- Address various customer requests and issues promptly (whether originating by phone, email or otherwise).
- Insist on follow-up customer communication to ensure that customer issues aren't just presumed resolved and ensure satisfaction.
- Work collaboratively with counterparts in other departments to ensure alignment of priorities and satisfaction of customers.
- Be accountable for achievement of key operating metrics that drive the satisfaction, retention and growth/profitability of dealers.
- Maintain regular and reliable attendance.
Qualifications:
- Experience handling customer service issues.
- Courteous, professional and prompt, with strong communication
- Exceptional ability to multi-task, staying organized in a results-driven, fast-moving environment.
- Ability to collaborate and use influence cross-functionally.
- Experience with KPIs.
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus.
- Bachelor's Degree preferred.
Quench offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.