Learn more about working with us at topconcareers.com
To meet our business growing demand, we are looking for a "Geopositioning Support Specialist" (Location: Zellik, BE).
As a Support Specialist (m/f), you will assist end customers and dealers on site or by phone/e-mail.
Your initiative and organizational skills will help you prioritize daily tasks to ensure that every operation runs smoothly.
You will for example, participate in various projects, where you will prepare presentations and deliver them to customers and major marketing events.
Core tasks:
- Support Topcon technology on geopositioning tools and technologies (Total Stations, GNSS receivers, scanning stations and application software)
- Communicate with head office to reach a solution to customer breakdowns.
- Managing customer breakdowns and requests.
- Provide support to the sales and marketing team at national and international events
- Provide support to the sales and marketing team in relation to documentation, technical advice and demonstrations.
- Develop as a product specialist and build strong network. Maintain knowledge of Topcon Solutions.
- Participate and contribute to specific projects
- Provide email and telephone support to customers, network and colleagues by assessing the file and acting appropriately.
- Accurately record support cases with the aim of properly documenting all information.
- Elaborate and maintain manuals and share them online.
- Create and deliver quality training to end customers, dealers and colleagues.
Your profile:
- Higher professional studies (Bachelor) or degree in a technical direction, IT knowledge, surveying knowledge
- Experience in surveying and/or construction
- Maximum 5 years in a similar role
- Good communication skills
- Problem-solving thinking to resolve faults via phone or email.
- Flexible working attitude
- Stress resistant
- Knowledge of Microsoft Office (Word, Excel and PowerPoint)
- Motivated for self-study and the ability to soak independently within a team with minimal supervision
- Good level of Dutch, French and English (written and verbal skills)Knowledge of CAD Software
Topcon Positioning has a lot to offer:
Attractive employment conditions:
- Company car
- Laptop
- Smartphone (incl. phone plan)
- Tablet
- Group insurance (pension)
- Health care incl. Dental
- Attractive salary
- Meal vouchers
- Thorough training
- Team spirit and atmosphere:
- Short lines of communication
- Room for entrepreneurship
- Very familiar atmosphere
- Global company with international reputation
Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.