- Analyze, troubleshoot, and resolve issues within IT infrastructure including HPE HPC systems, storage, and networking.
- Understands Data Center IT Operations environment and has the knowledge to use software tools to perform day-to-day functions and troubleshooting
- Is able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
- To provide break/fix support including component replacement, hardware troubleshooting, and operating system installation.
- Is able to proficiently perform data center support tasks with little guidance.
- To demonstrate hands-on practical knowledge of systems and policies.
- Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continuous delivery of datacenter support activities
Desired Skills/Experience:
- Must have a basic understanding of Storage theory, Server layout, and Network concepts.
- Must have mechanical aptitude and ability to follow procedures to make component-level repairs using ESD best practices.
- Requires a good understanding of the general/technical aspects of the job.
- Must be familiar with using different computer applications and be able to navigate software tools as required by the task at hand.
- Must possess professional written and verbal communication skills
- Must be organized and able to document daily activities
- Must maintain successful communication and working relationship with management & peers of all levels.
- Teamwork and interpersonal skills
- Willing to travel locally, state-wide, or regionally as required
Physical Requirements :
- Must be able to lift 50 lbs.
US Citizen
About PGTEK
PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.
EOE, including disability/veterans