Quench operates under a remote-first, hybrid work model. We balance the flexibility of working from home with the expectation that the team may need to be onsite for meetings, training, conferences, and as required by leadership.
Essential Functions
- Troubleshoot data integrity issues (e.g., duplicate records, or incomplete/unlinked records) and analyze data for completeness to meet business needs; this may include real-time transaction support to ensure that a transaction can be completed, or batch processing after the fact for items that may need to be cleaned up (including, as needed, repeat service calls to address data gaps)
- Replace, modify or delete data at the source of any issues, and ensure that no business value is lost in replacing records
- Identify, analyze and interpret trends or patterns in datasets
- Partner with business stakeholders to ensure their business needs and transactions are achieved, and provide proactive solutions to address issues upstream
Qualifications
- Must be:
- A fast learner with an analytical growth mindset, curiosity and attention to detail
- Resilient and high energy to drive to answers where not clear
- "Quenchy" - a collaborative team player with a positive outlook and attitude to work across the organization - company and team first
- Must have:
- Humility to learn the business and current state processes
- Effective time management and value-based prioritization
- Honesty and integrity in all facets of the role, owning and learning from mistakes
- Excellent organizational skills
- Nice to have:
- Strong Microsoft Office and Excel skills
- Experience with SalesForce suite of applications
Quench offers competitive salary and benefits, performance bonuses, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.