Provides support for implementation, troubleshooting and maintenance of RedHat Linux servers in an HPC environment
Responsibilities:
- Provides Tier I (Help Desk) problem identification, diagnosis, and resolution of problems
- Manages the daily activities of configuration and operation of RedHat Linux servers
- Provides assistance to users in accessing and using RedHat Linux servers
- Provides support to RedHat Linux servers including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, etc.
- Identifying and fixing problems with the operating system software and providing workarounds as needed, in collaboration with networking and user application groups
- Provides ongoing review of the operating system environment and recommendations for changes to the software configuration. Such changes shall include, but not be limited to, implementation of operating system upgrades and patches
- Provides in-depth experience in trouble-shooting RedHat Linux servers
- Provides detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provides support for the dispatch system and hardware problems and remains involved in the resolution process
- Configures and manages applicable operating systems and installs / loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
- Responsible for the normal day-to-day HPC administrative operation and maintenance of the provided systems.
- Provide on-going performance analysis and recommendations for future architectures
- Escalate issues and problems to Support and/or Engineering as necessary
- Deploying and maintaining high performance communications fabrics
- Provide on-going performance analysis and performance tuning for Customer's implemented HPC environment
- Assist with the identification, troubleshooting, and repair of software problems impacting performance of implemented HPC solutions
- Assist with the Installation of Customer's designated and properly licensed software patches and upgrade software/firmware as mutually agreed
- Work with Customer on identifying and implementing additional service functionality on Customer's HPC environment
- Resources shall intercede on Customer's behalf if any hardware or software malfunctions or misbehaves, and interact with service personnel when repairs are necessary
- Install Customer's designated and properly licensed software patches and upgrade software/firmware as mutually agreed
- Respond to Customer's designated software trouble tickets and software problems identified by Customer's designated system administrators and users
- Assist Customer's designated users with identifying and resolving problems related to executing Customer's designated user codes on the HPC Cluster
- Review HPC Cluster system logs as an effort designed to assist Customer with identifying and resolving Customer's designated software problems identified in HPC Cluster system logs
- Prepare Customer's designated reports related to the operational efficiency and support of the HPC Cluster
Clearance Requirements: Q or TS
Skills:
- Sr. Linux Cluster Administration, HPC skills are a plus
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