M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.
Founded in 2000, with start-up investment capital from Sony, M3's mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:
- Named in Fortune's 2020 'Future 50' list, ahead of Facebook and Amazon
- Ranked in Forbes' 2020 Global 2000 list of the world's largest public companies
- M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
- Listed in Forbes' 'Asia's 200 Best Over a Billion' in 2019
- In 2020 M3 founded the 'M3: Stop COVID-19 Fund' and pledged one billion yen to support COVID-19 related initiatives
M3's legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.
Due to our continued growth, we are hiring for a Director of Quantitative Research at M3 Global Research, an M3 company.
About the Business Unit:
M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
M3 Global Research maintains ISO 20252 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.
Job Description
- Manage, mentor, appraise and develop allocated operations staff, ensuring they are working effectively and managing projects to success.
- Build strong client relationships with key accounts and support the sales process as necessary in key client meetings.
- Partner with the Engineering department to further improve our project management systems and create improved efficiencies.
- Create a strong culture of excellence which aligns with M3GR's core values and deliver strategic level initiatives.
- Providing excellent problem solving to our clients. Ensure a focus on preventing and resolving project issues.
- Partner with Human Resources to identify, onboard and retain the best industry talent.
- Ensure that the Quantitative team is upskilled by regular trainings on communication, compliance, and project management skills. Putting client centricity at the center of delivery.
- Ensure training and processes are well documented, and followed by staff
- Monitor and maintain capacity across team, to ensure workload is equitably distributed and manageable, identifying hiring needs and solutions to drive efficiencies and productivity
- Ensure smooth handovers for any holiday coverage
- Responsible for overseeing that the team meets stated KPIs for financial, panel and customer satisfaction goals, provide regular reports on staff performance.
- Work with M3GR department heads to ensure cross-department teams are working efficiently and effective in a collaborative setting.
- Assist with the integration of future acquisitions to ensure best practices and servicing are continued through the transition period.
- Provide support from a compliance standpoint to Quantitative team. Ensuring adverse events report trainings are completed, ISO, GDPR and other compliance guidelines are followed.
Qualifications
- Minimum of 8 years of experience in Quantitative Market Research Project Management/Operations
- Minimum of 3 years managing a staff of 3+ employees
- Must have experience in quantitative project management
- Extensive experience in an active Quantitative Project Management role in the medical/healthcare market research field.
- Thorough understanding of quantitative domestic and international market research projects
- Ability to lead a team made up of both junior and senior team members.
- Self-motivated and able to (re)prioritize tasks throughout the workday
- Exceptional time management, organizational skills, attention to detail and ability to multitask
- Well-developed analytical and creative problem-solving skills.
- The ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
- The candidate must have exceptional written and verbal communication skills.
- The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
- This candidate is expected to demonstrate enthusiasm and pride in constantly improving the quality of M3's services. Serving as an internal advocate to monitor and ensure compliance with M3's ISO quality management system. The candidate must adhere to all processes and relevant guidelines.
Additional Information
Benefits:
A career opportunity with M3USA offers competitive wages, and benefits such as:
- Health and Dental
- Life, Accident and Disability Insurance
- Prescription Plan
- Flexible Spending Account
- 401k Plan and Match
- Paid Holidays and Vacation
- Sick Days and Personal Day
*M3 reserves the right to change this job description to meet the business needs of the organization