To learn more about Topcon career opportunities go to www.topconcareers.com.
Summary
Topcon is looking for a Jr. Salesforce Admin to partner with our current Salesforce Administrator to manage our global instance of Salesforce. Work will focus on operations tasks (onboarding/offboarding, maintenance and configuration of Salesforce objects, support of Salesforce integrations, etc.) Previous Salesforce Admin experience is highly desired.
Responsibilities
- Build and maintain reports, dashboards, fields, assignment rules, validation rules, page layouts, list views, workflows, permission sets, profiles and roles.
- Assist in making any needed changes for enhancements and defects; perform unit testing on new system implementations and configurations and assist in the on-boarding and training of new Salesforce.com users.
- Abide by security and standards best-practices when developing, reviewing, and delivering features.
- Troubleshoot, reproduce, and resolve problems reported by users and provide documentation of issues/root cause/solution on all tickets
- Help translate business, and functional requirements into documented technical specifications or User Stories.
- Serve as a primary interface between end users and the IT department; assist in user onboarding/offboarding, training, manage user ticket requests, effectively communicate ticket status, release schedules and impact to the user community.
- Stay current with Salesforce releases and continue education within the Salesforce platform and apps used within the organization.
Qualifications
- Associates/Bachelors degree in a technical field highly desired.
- Experience as a Salesforce Administrator highly desired.
- Solid knowledge of IT processes and procedures relating to security, release management, requirements generation, testing and communication.
- Ability to quickly come up to speed on new environments, business processes, ticket management systems and team member responsibilities.
- Embodied characteristics include attention to detail, proficient problem solving and the ability to multitask.
- Self-motivation and an inherent sense of urgency is critical.
- Strong analytical and communication skills with an attention to detail.
- Possess an ability to quickly establish a rapport with all levels of internal staff, both within IT and the end user community. Ability to fit into the IT team as a positive contributor.
- Strong analytical skills and attention to detail. Exercises exceptional judgment in selecting implementation methods, techniques, and evaluation criteria
- Ability to be able to integrate into and support global teams.
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and collaborate laterally and upwards.
- Excellent time management and communication skills.
Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.