Senior Director, Crisis Communications - Workforce
Posted December 12, 2022
Apply: FTI Consulting, Inc.
We provide our clients with a comprehensive view of strategic communications that leverages our integrated suite of services, including financial communications, corporate reputation, transaction communications and public affairs in all the major markets around the world.
What You'll Do
A successful Senior Director in the Crisis & Litigation Communications practice will take a leadership role in the development and management of communications programs related to a variety of matters, including crises, crisis preparedness, sensitive corporate announcements, operational incidents, government investigations and litigation support, among other sensitive, sometimes urgent situations. As part of a team, the Senior Director will oversee the development and execution of multi-stakeholder communications activities, many of which require knowledge of media, legal, technical, and financial issues. The Senior Director is a primary client counselor and must be able to function as the onsite leader for project teams. The Senior Director helps clients identify and escalate risks in order to act and communicate with integrity. Understands and lives by FTI's values, Code of Ethics and the Strategic Communications Rules of Practice, and works with junior staff to embed these concepts within the firm's culture. (Additional information about FTI's values, Code of Ethics and the Strategic Communications Rules of Practice can be accessed here.)
How You'll Grow
The Senior Director manages account teams and projects, leveraging in-depth knowledge of clients' objectives and challenges to oversee the design and implementation of innovative strategies to assist them through event-driven communication challenges and position them for the future. This position will also take an active role in helping clients overhaul their crisis management infrastructure, build and implement crisis management plans and conduct crisis simulation drills. Responsibilities will include, but will not be limited to, the following:
- Develop strategic proposals and communications plans for clients and new business prospects
- Serve as a primary client contact, providing strategic counsel directly to clients in meetings, conference calls and while working on client sites
- Oversee project management and document development to ensure deadlines are met and objectives are achieved
- Anticipate client needs and concerns and work to proactively to address them
- Drive new business pursuits, including the development of thought leadership, identification of business prospects and ongoing networking on behalf of the firm
- Support team training and professional development and serve as a performance manager to select junior staff
- Manage profitability and utilization on multiple projects and accounts
Basic Qualifications
- Bachelor's degree
- 7+ years of strategic, financial and/or corporate communications experience in relevant roles serving clients and developing new business
- Ability to advise and secure confidence of senior communications and C-level client contacts, as well as other outside legal and financial advisors
- Excellent organizational skills and written and verbal presentation skills
- Proven project management track record and comfort managing and working with staff at all levels
- Proven track record in crisis preparedness, including assessing clients' state of readiness and potential risks, designing crisis management plans and crisis communications strategies, and conducting crisis tabletop and simulation exercises
- Prior experience in cyber security incident response communications and cyber preparedness preferred
- Prior media relations experience, including developing and executing media strategies intended to mitigate or balance negative coverage, as well as raise awareness
- Strong work ethic, attention to detail and a service-oriented attitude
- Ability to work under pressing deadlines across multiple projects and portray calm in the face of difficult situations to clients and other team members
- Track record of managing communications with multiple stakeholders (investors, employees, customers, media, etc.) during a variety of crisis and litigation scenarios
- Travel required to clients and to FTI office(s)
- COVID Vaccine required*
*Individuals seeking an exemption from this requirement for medical or religious reasons should complete a request for accommodation form and submit the form to your recruiter.
Our Benefits
Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:
- Competitive salary and bonus plans
- Generous paid holidays, time off and parental leave
- Full package of benefits plans
- Company matched 401K
- Annual paid volunteer hours
- Corporate matching for charitable donations
- Potential for flexible working arrangements
- Free snacks and drinks
- Upscale offices close to public transportation
- Pet insurance
About FTI Consulting
What makes us unique? With more than 6,250 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.
FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by Consulting magazine and one of America's Best Management Consulting Firms by Forbes . For more information, visit www.fticonsulting.com and connect with us on Twitter ( @FTIConsulting ), Facebook and LinkedIn .
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
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