Associate Director of Qualitative Research (Remote)

Posted February 02, 2026
Apply: M3 USA Corporation


Company Description

About M3 Inc:

Founded in 2000, with start-up investment capital from Sony, M3's mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:
  • Named in Fortune's 2020 'Future 50' list, ahead of Facebook and Amazon
  • Ranked in Forbes' 2020 Global 2000 list of the world's largest public companies
  • M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
  • Listed in Forbes' 'Asia's 200 Best Over a Billion' in 2019
  • In 2020 M3 founded the 'M3: Stop COVID-19 Fund' and pledged one billion yen to support COVID-19 related initiatives

M3's legacy lies in the power of trusted physician platforms. Around the world, M3 organisations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

Due to our continued growth, we are hiring for a Associate Director of Qualitative Research at M3 Global Research, an M3 company.

About the Business Unit:

This role is part ofM3 Global Research ( m3global.com ),a subsidiary of M3 Inc.,which is a market-leader in healthcare market research. Fieldwork is powered by our proprietary panel of verified healthcare professionals, the world's largest, and a custom-built patient panel covering 130 conditions. Offering a comprehensive portfolio of qualitative and quantitative methodologies, our ISO 20252 and 27001 certifications underpin our focus on compliance and high quality data. By working with us partners are expanding their in-house teams to include subject matter experts who customize their significant industry experience and insight to each project. Together with M3-owned QQFS, and m360 Research, we offer a physical presence and proprietary panel in the Americas, APAC, and Europe, including the largest domestic US healthcare panel.

Job Description

The mission of the Associate Director of Qualitative Research is to manage and oversee a team of Market Research Project Managers. The individual will be a leader for his/her team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director of Qualitative Research will also assist with updating processes and internal systems to ensure the team is working as efficient as possible. This is the ideal role for someone who has management experience in market research, specifically focused on online healthcare research.

Essential Duties and Responsibilities:

Including, but not limited to the following:
  • Managing team of 5-7 project managers and monitoring team KPI's and workload distribution.
  • Responsible for providing guidance and mentoring members of the operations team.
  • Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with the sales team and operations staff to address issues and/or make recommendations to improve performance on research projects.
  • Working closely with the Director of Qualitative Research to adapt, develop and initiate processes, procedures, and system enhancements.
  • Investigating and managing project escalations. The Associate Director will be responsible for ensuring the project is completed on time and to the satisfaction of the client.
  • Monitoring productivity and quality of data collection of their team's projects.
  • Overseeing the billing process of the team, and ensuring projects end with expected profitability.
  • Responsible for creating best practice documents between M3 and some of M3's key accounts. Will serve as a main point of contact for some of M3's key accounts on the Qual team. Candidate will need to work closely with Sales and any other department's lead on the account to ensure a smooth process for the client.
  • Overseeing the training of any new team members, as well as the training needs of current employees.
  • Responsible for approving PTO, expense reports, and yearly reviews of their direct reports.

Qualifications
  • 5+ years of experience in Qualitative Market Research
  • 3+ years of project management experience
  • Experience in healthcare focused Market Research preferred
  • Minimum of 1 year of experience managing employees preferred
  • Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred)
  • The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
  • The candidate must multi-task and can work well under pressure.
  • The candidate must have exceptional written and verbal communication skills.
  • The candidate must have strong Microsoft Office skills including Excel, Outlook, and Word.
  • The candidate must have well-developed analytical and problem-solving skills.
  • The candidate must have the ability to work autonomously and in a team environment to successfully meet departmental objectives.

Additional Information

A career opportunity with M3USA offers competitive wages, and benefits such as:
  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

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