Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
Overview of Role:
This HR Business Partner will work with operation business leaders to develop and execute HR strategies focused on talent management, organizational effectiveness, workforce planning, and employee engagement. In addition, they will support programs that run across the broader HR team. Success in this role will require influential partnership with middle and senior management within the organization to execute the HR strategies that foster organizational and people effectiveness. The individual in this role must understand business priorities and translate them into an HR agenda that supports the business as it grows.
This role is hybrid with occasional visits to one of our Baltimore office locations (Canton or White Marsh).
Responsibilities:
- Understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company
- Operate with autonomy and discretion.
- Successfully monitor the "pulse" of the employees to ensure a high level of employee engagement
- Support a client group across the US environment that has multiple shifts and a significant staffing ramp during our seasonal peaks
- Partner with leaders to ensure HR practices are compliant in the states in which we operate.
- Collaborate with leaders and HR team to design, implement, revise processes (i.e. onboarding, employee changes, performance reviews).
- Manage and guide resolution on a variety of complex employee relations matters including disciplinary actions and investigations.
- Partner with leaders to complete periodic and annual performance reviews and work with leaders to create and implement development plans for low performers, high performers, and critical roles.
- Collaborate with HR leadership and legal counsel as needed to address legal, complex, or highly sensitive issues.Assist with EEOC investigations.
- Review and recommend compensation for employees to ensure internal equity and external market competitiveness.
- Provide guidance and input on business unit restructures, workforce planning, and succession planning
- Advocate for our company culture and ensure culture is central in the choices we make, and the advice HR provides to the company
- Partner with outside consult to complete Affirmative Action Plan
Qualifications
- Bachelor's Degree in human resources, business, or other related field
- 3+ years of human resources generalist experience
- Experience supporting hourly employee client groups
- Experience in a call center, distribution center, or retail environment
- Demonstrated experience managing and leading employees
- Proficiency with HRIS and ATS Systems
- Human Resources experience supporting 500 or more associates
- Strong workingknowledge of applicable employment laws and regulations
- Abilityto gain the trust and respect of business leaders and managers. Must, therefore, be an approachable and engaging individual that employees are comfortable forwarding concerns to and seeking advice from.
- Proven ability to facilitate, persuade, influence and build credibility with all levels and all functions.
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation,race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.