Responsibilities:
- Act as single point of contact with Vero customers for the scheduling of all work orders.
- Communicates with key stakeholders weekly to identify action items, delays with supply chain and potential risks to fulfillment
- Review and audit daily reports identifying open items and follow up with appropriate teams.
- Facilitates meetings with clients, and internal team members to support Vero project
- Manage escalations related to planning and execution.
- Work with customer to identify communication plan for scheduling of WO (s) and document plan.
- Audit and track ongoing preventative maintenance requirements and filter changes.
- Schedule WO's regionally and liaise with outsourcing when applicable.
- Determine equipment needs for WO and track shipments to ensure units/equipment delivered.
- Distribute project reports to internal and external customers.
- Maintain regular and reliable attendance.
Qualifications
- Bachelor's Degree preferred.
- Extremely organized and detail oriented.
- Strong communication skills (verbal and written); prompt communication is vital.
- Exceptional ability to multi-task and stay organized in a results-driven, fast-moving environment.
- Strong problem-solving skills.
- Process Compliance: Follows all documented processes & department policies to provide customer support.
- Ability to collaborate and use influence cross-functionally.
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook).
- Experience with Salesforce.com is a plus.
Quench offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Certain positions or jurisdictions may require COVID-19 vaccination unless included in the company testing protocol, medically contraindicated or due to a bona fide religious belief or practice.