As a Scheduling Specialist, you would be a part of our customer service team and be responsible for inbound phone contact with customers, data entry, customer orders, database maintenance, billing and collections.
The Scheduling Specialist will strive to build and maintain business relationships with clients and internal customers by providing prompt and accurate service so as to promote customer loyalty.
Essential Functions:
• Provide world-class customer service on every customer contact
• Deal directly with customers via phone or through electronic inquiries
• Respond promptly to all customer inquiries and requests and follow each inquiry through to completion
• Coordinate new equipment installation requests
• Work with Sales, Service, and Supply Chain to ensure customer expectations are met
• Identify and escalate priority issues
• Participate in daily meetings with field service representatives to proactively identify issues
• Mentor and guide other members of the Customer Care team, when needed
• Maintain regular and reliable attendance
Qualifications:
• At least two years of previous Customer Care or Scheduling experience
• Ability to solve complex billing and invoicing inquiries and questions
• Must have a "customer-centric" attitude with an eagerness to provide world-class customer service
• Ability to communicate clearly and professionally, both verbally and in written correspondence
• Knowledge of Microsoft Office (Outlook, Excel, Word)
• Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone)
• Extremely organized and detail oriented
• Ability to work in a team and across different departments
• Must be resourceful and thorough in a fast-paced environment
Quench offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Certain positions or jurisdictions may require COVID-19 vaccination unless included in the company testing protocol, medically contraindicated or due to a bona fide religious belief or practice.