FTI Consulting, Inc. is a global business advisory firm dedicated to helping organizations protect and enhance enterprise value in an increasingly complex legal, regulatory and economic environment. With more than 4,100 professionals in 25 countries, we work closely with clients to anticipate, illuminate and overcome complex business challenges in areas such as investigations, litigation, mergers and acquisitions, regulatory issues, reputation management and restructuring. Our professionals are some of the most experienced leaders in their fields including: certified turnaround professionals, forensic accountants, corporate investigation specialists, intellectual property specialists, former political leaders, former chief executives, Nobel Laureate economists, banking and securities professionals, certified public accountants, e-discovery professionals, corporate, financial and crisis communications specialists, chartered financial analysts and industry experts.
Since our founding in 1982, clients have turned to us for high-stakes issues that require specialized expertise. We are the company engaged to work behind the headlines on some of the biggest news stories of the last two decades including the Bernie Madoff investment securities scandal, the Stanford Financial Group investigation, the 2010 Gulf oil spill crisis, the Major League Baseball steroid investigation, and high-profile corporate restructurings including Lehman Brothers, General Motors and CIT, just to name a few.
Our Technology practice helps clients manage the risk and cost of e-discovery. From forensic data collection to fully managed document review services we collaborate with our clients to deliver strategic solutions tailored to their unique legal requirements. With keen focus on the productivity and defensibility of document review, clients rely on our comprehensive portfolio of software, services expertise and to address matters ranging from internal investigations to large-scale litigation with global e-discovery requirements. If you are interested in becoming part of a fast-growing company and helping shape its future, read on.
About the Role:
The Technical Support Engineer role will provide expert technical and application support to our diverse customer base. Including, but not limited to troubleshooting complex software, hardware, and process issues. The successful candidate will also be required to write a variety of technical knowledge articles, reports, brochures, and/or manuals for documentation, for a wide range of uses. Standards documents will include policies, guidelines, and standard operating procedures.
What You'll Do:
- Provide local, regional, and global support for our hosted E-discovery platforms as well as other client facing applications and services.
- Respond promptly and professionally to customer issues received via helpdesk ticketing system, email, and telephone.
- Research, resolve and respond to a variety of customer inquiries.
- Engage appropriate resources to resolve and provide timely updates to customers.
- Fully document each customer issue/resolution.
- Administer users through Active Directory and application administrative interfaces.
- Participate in the team's on-call rotation.
- Develop and nurture successful long-term relationships with internal and external clients.
- Create and maintain internal and external support documentation including standard operating procedures, guidelines, and knowledge articles.
- Perform other duties as assigned.
Qualifications and Experience:
- Minimum of 5 years of Computer Helpdesk/Application Support or relevant IT experience.
- Minimum of 2 years' experience supporting of hosted applications.
- Ability to work independently and collaboratively to provide excellent client service in a demanding, deadline-drive situations.
- Excellent verbal and written communications skills.
- Strong organizational and problem-solving skills, attention to detail and technical judgment.
- COVID Vaccine required. *
- This role requires travel to clients and FTI offices.
Preferred Skills:
- Knowledge of e-Discovery tools and applications is highly preferred (Relativity, Discover, Brainspace etc.).
- Ability to effectively communicate and coordinate with peers and senior management when required.
- Experience and creativity in troubleshooting software/hardware/process problems.
- Ability to guide/contribute to support process improvement.
- Ability to Analyze, identify, and communicate corrective actions.
- Experience with cloud services and technologies (AWS, Azure)
- BS or BA degree in related field or commensurate work experience.
- Experience supporting and troubleshooting enterprise systems, including Windows Server OS, Red Hat Linux, Microsoft SQL Server, Active Directory, and Virtual environments.
- Ability to create and understand Microsoft SQL Server scripts and queries.
Individuals seeking an exemption from this requirement for medical or religious reasons should complete a request for accommodation form by contacting recruitingsupport@fticonsulting.com.
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Our Benefits
Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:
- Competitive salary and bonus plans
- Generous paid holidays, time off and parental leave
- Full package of benefits plans
- Company matched 401K
- Annual paid volunteer hours
- Corporate matching for charitable donations
- Potential for flexible working arrangements
- Free snacks and drinks
- Upscale offices close to public transportation
- Pet insurance
About FTI Consulting
What makes us unique? With more than 6,250 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.
FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by Consulting magazine and one of America's Best Management Consulting Firms by Forbes . For more information, visit www.fticonsulting.com and connect with us on Twitter ( @FTIConsulting ), Facebook and LinkedIn .
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.