Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
Overview of Role:
The Client Success Project Manager works under general direction of the Client Success Director and in collaboration with the Account Team to oversee high-priority projects for assigned accounts, which frequently require considerable resources and levels of functional integration. Interfaces with all areas affected by the project including internal and external stakeholders. May communicate with executive management (both internal and external) regarding the status of specific projects.
Responsibilities:
- Manage projects of Prometric solutions and services for assigned accounts on time and meeting client expectations
- Strong product management discipline
- Collaborate with Technology, Test Development, Customer Success, Marketing and other internal resources
- Drive a consistent cadence of customer coverage activities designed to increase the likelihood of renewals
- Provide support to ensure client satisfaction
- Work closely with Account Executives to ensure consistent and effective client engagements, and leverage resources as required (e.g., Technology, Test Development, etc.)
- First point of contact for client inquiries regarding service issues
- Ensure all contractual obligations are being met, tracked and communicated to relevant stakeholders across the organization, especially for A/B accounts
- Ensure planned activities (publishing cycles, etc.) are being undertaken and completed, serving as de facto PMO
- Escalate to Acct Executive any opportunities for revenue growth that emerge from daily / weekly interaction with client transactional / line managers
- Raise awareness to the organization of any risks, especially client visits from competitors, mentions of competitive offers to client, etc.
- Use Prometric's sales tools (e.g. Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast
Required Qualifications:
- Technical or Business degree or equivalent
- 5 + years' experience in client facing implementations
- ITIL certification or similar
- Experience managing projects from begin to end for global organizations
- Hands-on technical experience/background helpful
- Ability to operate self-sufficiently under strategic direction
- Effective customer relations skills
- Ability to adapt to dynamic circumstances
- Expert experience with Word, Excel, Microsoft Project, PowerPoint, Wrike, Salesforce
Preferred Qualifications
- Project Management Professional (PMP) certification
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation,race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.