The Department of Homeland Security (DHS) has a continuing requirement for Secure Enterprise Network Systems, Services, & Support (SENS3) for the continued operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN).
Responsibilities
- Supporting the SENS3 management team, the candidates will provide support to the Senior Leadership Travel Kits supporting voice, video, and data connectivity while on travel.
- Acquire and configure mobile voice, data, and video systems while maintaining configuration management throughout their systems engineering life cycle.
- Provide on-call 24 x 7 x 365 Service Desk support to respond and resolve all voice, data, and video related issues in direct support for the Senior Leadership.
- Provide technical expertise to resolve network and other operational events and trouble tickets associated with secure mobile voice, data, and video services.
- Provide remote operations and management as well as on-site maintenance as required for operational support for secure mobile voice, data, and video services.
- Perform technical refreshment of secure mobile voice, data, and video systems according to IT and telecommunications standards.
- Review SOPs and concepts of operations (CONOPs) relating to the Executive Telecommunication Services office, identify gaps, and update SOPs.
- Develop documentation required to update authorizations to operate (ATOs) when equipment is added or changed.
- Maintain all warranties and vendor support contracts for secure mobile voice, data, and video equipment acquired through the contract.
Qualifications
- BS degree and 2+ years experience with Network Support, Desktop Support, and Network/Desktop equipment.
- Experience in network management and local area network design and implementation.
- Ability to work in a dynamic and demanding work environment.
- Ability to brief staff members to and contribute solutions to decisions.
- Work cooperatively as a team member and provide recommendations to DHS building effective customer relationships.
- Knowledge of ITIL principles.
- Ability to work independently with minimal or no oversight.
- Experience providing Premier Deskside support to VIP customers;
- Experience with provisioning, operating, and maintaining travel kits to include COMSEC configuration
- Strong written and verbal communications skills.
- Experience providing remote and onsite support for Mobile Devices, Laptops, Printers, and A/V equipment.
- Strong customer relationship management skills.
- Experience developing customer briefings, presentations.
- Experience managing project development teams in software development, infrastructure management, or system transitions.
- Experience in supporting design reviews.
- Experience in developing customer requirements, test/evaluation criteria, and project dependencies.