Customer Service Representative (Call Center) -Full-Time
Posted December 12, 2021
Apply: Prometric Inc.
REPORTS TO:Supervisor, Contact Center
DEPARTMENT: Candidate Services
LOCATION:7941 Corporate Dr. Nottingham, MD 21236
JOB OVERVIEW
In thispositionyou will provide call center customer service support during Prometric's. We are looking for customer-oriented, self-driven, energetic people who are hungry for an excellent entry-level opportunity to get their foot in the door to learn and grow with a fast-growing, global organization!
About Us:
Prometric (www.prometric.com) is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.
PERKS
- Comprehensive Healthcare Benefits for eligible team members
- Flexibility to work Full-time or Part-time
- Accruing Paid Time Off for Full-Time Team Members
- Generous Employee Referral Program
- Employee Growth Program
RESPONSIBILITIES
- Assist candidates (via phone calls, emails, and scanned applications) with certification/testing process from registration to test delivery
- Answer calls within management standards, consistently deliver quality call handling and meet established metric goals
QUALIFICATION REQUIREMENTS
EDUCATION
- High school diploma or equivalent
EXPERIENCE
- 1 year of customer service experience (call center, retail, restaurant, etc.)
SKILLS
- Basic to Intermediate computer software skills (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Ability to empathize and remain professional during all interactions
- Must complete full three weeks of training with no absences
- Ability to work Occasional Saturday & Sunday (8AM - 5PM)
PHYSICAL JOB REQUIREMENTS
- Ability to sit for extended periods of time
Prometric is an Equal Employment/Affirmative Action employer. We
do not discriminate in hiring based on sex, gender identity, sexual
orientation,race, color, religious creed, national origin, physical or
mental disability, protected Veteran status, or any other characteristic protected
by federal, state, and local law.