M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.
Founded in 2000, with start-up investment capital from Sony, M3's mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:
- Named in Fortune's 2020 'Future 50' list, ahead of Facebook and Amazon
- Ranked in Forbes' 2020 Global 2000 list of the world's largest public companies
- M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
- Listed in Forbes' 'Asia's 200 Best Over a Billion' in 2019
- In 2020 M3 founded the 'M3: Stop COVID-19 Fund' and pledged one billion yen to support COVID-19 related initiatives
M3's legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.
Because of our continued growth, we are hiring for a Director of US Operations at M3 Global Research, an M3 company.
About the Business Unit:
M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
M3 Global Research maintains ISO 20252 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.
Job Description
The Director of US Operations will be responsible for standardizing project delivery to optimize client satisfaction, project level gross profit, employee retention, and revenue delivery for the US division. The candidate will directly manage/coach/mentor the staff and will develop and promote new policies for the Operations team. This is the ideal role for someone who has experience in both qualitative and quantitative market research specifically focused on healthcare fieldwork and recruitment.
Including, but not limited to the following:
- Mentor, coach, and assist Heads of Qual and Quant departments, as well as the Associate Directors to ensure they are working and managing project teams to success.
- Build strong client relationships with key accounts and support the sales process as necessary in key client meetings.
- Create a strong culture of excellence which aligns with M3GR's core values and deliver strategic level initiatives.
- Providing excellent problem solving to our clients. Ensure a focus on resolving project issues.
- Partner with Human Resources to identify and onboard the best industry talent.
- Responsible for overseeing the US Revenue Delivery. Candidate will be responsible for daily oversight into what the financial projections are for each month. Candidate is responsible for working with team members on accurately forecasting and delivery of projects that are projected to close.
- Ensure that the Operations team is upskilled by regular trainings on communication, compliance, and project management skills. Putting client centricity at the center of delivery.
- Monitor and maintain capacity across Operations team, to ensure workload is equitably distributed and manageable, hiring new staff as a result of forward planning.
- Responsible for overseeing that the team meets stated KPIs for both financial and customer satisfaction goals.
- Work with Heads of Qual/Quant on ensuring the team has a high employee retention rate, by fostering an employee focus management style. This includes ensuring all team members are reviewed quarterly, clear job specs, motivating personal goals, and visibility into career progression plans.
- Partner with the Engineering department to further improve our project management systems, and create improved efficiencies.
- Work with M3GR department heads to ensure cross-department teams are working efficiently and effective in a collaborative setting.
Qualifications
- 8+ years of experience in Market Research Project Management/Operations
- 3+ years managing a staff of 3+ employees
- Must have experience in both qualitative and quantitative project management
- Extensive experience in an active Project Management role in the medical/healthcare market research field.
- Thorough understanding of both qualitative and quantitative domestic and international market research projects.
- Ability to lead a team made up of both junior and senior team members.
- Self-motivated and able to (re)prioritize tasks throughout the workday.
- Exceptional time management, organizational skills, attention to detail and ability to multitask
- Well-developed analytical and creative problem-solving skills.
- The ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
- The candidate must have exceptional written and verbal communication skills.
- The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
- This candidate is expected to demonstrate enthusiasm and pride in constantly improving the quality of M3's services. Serving as an internal advocate to monitor and ensure compliance with M3's ISO quality management system. The candidate must adhere to all processes and relevant guidelines.
Additional Information
Benefits:
A career opportunity with M3 USA offers competitive wages, and benefits such as:
- Health and Dental
- Life, Accident and Disability Insurance
- Prescription Plan
- Flexible Spending Account
- 401k Plan and Match
- Paid Holidays and Vacation
- Sick Days and Personal Days
*M3 reserves the right to change this job description to meet the business needs of the organization