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Summary
The Program Manager for Service Training and Special Projects is responsible for the management of the global service and repair training programs delivered to Dealers and partners, both at Topcon facilities and dealer-hosted events in the United States. This role is also responsible for managing global projects to standardize service processes.
Responsibilities
- Design, deliver and evaluate training and development programs by utilizing blended learning methods (instructor-led, e-learning, videos, written resources, etc.) to support Topcon service initiatives.
- Manage special projects locally and globally (i.e. process improvements, new eCommerce launch, etc.).
- Develop training materials like course syllabus and agenda, presentations, manuals, multimedia visual aids and other educational materials.
- Analyze training needs to develop new training programs or modify and improve existing programs.
- Work with global regional service directors in America's, EAME, and APAC to ensure training program standards are followed and update/train as required.
- Prepare service bulletin and Topcon dealer communications.
- Support inventory control processes, eCommerce, and engineering change orders.
Qualifications
- AA/AS degree or equivalent work experience.
- 5+ years of experience in a similar training-related role.
- 5+ years of computer experience with Outlook, MS Excel, and MS Word (SAP and/ or Salesforce experience a plus).
- Ability to work in a fast-paced environment.
- Ability to follow directions, written work instructions, and work independently. Ability to handle multiple projects concurrently and to prioritize efficiently. Ensures timely and accurate completion of tasks. Excellent customer service skills.
Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.