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Job Purpose:
The Project Manager, Customer Implementation is responsible for leading complex customer implementations projects (typically multiple, simultaneous, complex implementations). Customer implementations are cross-functional and require a multi-disciplinary approach to problem solving across process, people, data, and technology. The Project Manager will be expected to interact and build relationships with customer subject matter experts, business process owners, customer partners and members of teams at multiple levels throughout THS. This role is critical to successfully growing THS by creating predictable and efficient project plans and processes to support our customers' needs.
Job Duties:
- Delivery responsibility for large, complex, cross-functional projects or a portfolio of complex projects.
- Develop, maintain and manage customer implementations to ensure projects are delivered on schedule, within agreed scope and create a high customer satisfaction.
- Create and maintain relationships with customers and their partners.
- Identify, manage and provide solutions for project delivery risks, project issues and project plan critical path activities.
- Be a resource to subject matter experts and business leaders to document and track business and project scope decisions.
- Facilitate business requirements definition and solution design meetings, as well as ongoing project status meetings.
- Provide coaching, feedback and personal development to less experienced project team members.
- Review and continuously improve communications and/or presentations to support specific customer implementation processes, as well as those that can be leveraged for future implementations.
- Provide delivery assurance to customers.
- Maintain and enhance the THS's project management repository, tools, and templates.
- Able to interpret how to continuously add value to the customer
- Prepare weekly status updates for stakeholders as well as management
- Be a resource to subject matter experts and business leaders to document and track business and project scope decisions.
- Facilitate business requirements definition and solution design meetings, as well as ongoing project status meetings.
Job Requirements:
- Bachelors Degree or an equivalent combination of education/experience.
- 4-6 years of progressive project experience.
- PMP Certification (or desire to obtain certification) strongly preferred.
- Agile Certification (or desire to obtain certification)
- Significant experience leading customer facing projects, including business process design, business integration and information technology.
- Demonstrated ability to manage multiple, simultaneous, complex projects successfully.
- Experience leading teams in a dynamic environment.
- Experience in the health insurance industry strongly preferred.
- Demonstrated ability to produce high quality deliverables, identify project delivery risks and drive to resolution.
- Proficiency with Wrike, Jira, Excel and PowerPoint.
- Excellent communication, presentation, analytical, problem solving and conflict resolution skills.
- Ability to work in an environment with changing priorities and embrace change.
Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.